Forum Discussion
DOES NOT ABIDE BY THEIR OWN CONTRACT!!!!!!!!!!!!!!!!!!!!!!!
I honestly dont know where to start. lets start when i started with hughes net back in january. we started with the gen4 with 10GB for $49.99..well i was having so many problems with the service that...
i did not say i was getting a monthly bill of $67.26.it was $47.26 monthly.in aug i was charged $20($67.24) more because the rep(one i talked yesterday) said my promotion ended.meaning may-aug..thats only 3 months. the rep(when i upgraded to gen5) told me thatll be my bill(about $50) for 12 months.after that 12 month is done is when the price will go up.yes i agree to that. not 3 months is my point. and i shouldnt suffer because you guys took extra money out of my household TWICE. prices for that and prices for this that you are trying to tell me mean nothing because i was going by what the rep was telling me. those are the numbers i was paying attention too.so if it dont make sense to you then the rep was giving out wrong info.more training should be done.
He is right about the $67.26 tho. Yeah, the rep was pretty confusing when explaining it and it honestly made no sense till I saw the 2nd bill. But that is with the promotional $20 off. I have the same promo. The slashed price already incorporates the $20 off. It's not in addition to and taken from the slashed price. That is the price with promo included.
