Forum Discussion
Early Termination Fee
I am a little confused about the wording concerning the early termination fee. Does the policy state the fee is $400 minus $15 a month for each month of service only during the first the first 90 day...
According to the Hughesnet legal site:
"The exact amount of the Service Termination Fee will be $400 for the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service."
So if you cancel within the first 90 days after activation, the ETF is $400. After those 90 days have passed, the fee goes down by $15 every month.
Ah, so since I joined in June '17 my ETF would be $400-($15x8)=$280 if I bailed in May, right??
Hi uh,
I just pulled up your account so I can get you an exact answer. The system shows 13 Remaining Months as on 05/27/2018, so Service Termination Fee as on 05/27/2018 is $265.00. So it's actually less than $280 if you cancel by May 27.
Where is this supposed contract that was signed? The non-English speaking person I spoke to today said that they couldn't send it to me but that they had my signature on a 2-year contract but the email department could send it to me. This is false. No such contract exists. I recorded this hour-long call because I canceled the service in November but Hughes is claiming I didn't, so they keep withdrawing money without my permission due to some "contract" they claim they have my signature on. Then the "supervisor" said that all accounts are 2-year contracts and that sales team should have reviewed that with me and that by giving my cc to them, I agree to their terms. That supervisor said there is no signed contract. Both calls recorded. 2 different people giving excuses for why my account keeps getting charged and to stop the charges I have to pay a cancelation fee and return the equipment. I don't want the satellite in my yard or the modem, the service never worked which is why I canceled so why am I still being charged and still being told some imaginary contract or agreement was made?? This is abusive and a scam. Please address the issue asap.
HughesScam wrote:Where is this supposed contract that was signed? The non-English speaking person I spoke to today said that they couldn't send it to me but that they had my signature on a 2-year contract but the email department could send it to me. This is false. No such contract exists. I recorded this hour-long call because I canceled the service in November but Hughes is claiming I didn't, so they keep withdrawing money without my permission due to some "contract" they claim they have my signature on. Then the "supervisor" said that all accounts are 2-year contracts and that sales team should have reviewed that with me and that by giving my cc to them, I agree to their terms. That supervisor said there is no signed contract. Both calls recorded. 2 different people giving excuses for why my account keeps getting charged and to stop the charges I have to pay a cancelation fee and return the equipment. I don't want the satellite in my yard or the modem, the service never worked which is why I canceled so why am I still being charged and still being told some imaginary contract or agreement was made?? This is abusive and a scam. Please address the issue asap.
The contract is here: http://legal.hughesnet.com/SubAgree-03-16-17.cfm
You agree to it when allowing the service ro be installed and activated, also a virtual button on the installer's device you usually have to push accepting the install.
Even 15+ years ago getting my AT&T cell phone I didn't actually sign anything, accepting and starting the service was like signing the 2 year contract. You might want to get updated on how contracts work when getting IT service in today's world.
