Forum Discussion

uh's avatar
uh
Sophomore
6 years ago

Equiment return

Your equipment is all boxed up and ready to go. There was no UPS packing slip in the return box when I got it. I am disabled and would prefer pickup. But that would cost me $16.80. Unlike changing ou...
  • GabeU's avatar
    GabeU
    6 years ago

    uh 

     

    Though I'm not 100% positive of this, I believe you actually have 45 days from the date of cancellation in which to return the equipment.  Hopefully a rep can confirm this.

Liz's avatar
Liz
Moderator

Hello uh,

 

Thanks for reaching out, that sounds unusual. I'm not sure why there wasn't an included shipping label. I appreciate you letting me know how much you paid out of pocket for the shipping; I've credited that amount back to your account. Gabe is correct, you have 45 from the cancellation date to have the equipment returned. If you have any other concerns, feel free to post again in the community.

 

uh's avatar
uh
Sophomore
6 years ago

I did get a mailing label for the box. Instructions say put a UPS shipping form in the box. That I did not get. My girlfriend said she'd drop the box off at a UPS store tomorrow so I don't have to pay their fee. I thought I had 45 days. A letter accompanying the instruction sheet says 21 days. Gave me pause. Thanks

  • uh's avatar
    uh
    Sophomore
    6 years ago

    UPS tracking shows the return box was delivered this morning at 1053AM. Am I going to get any notification fron Hughes they got it?

    • Liz's avatar
      Liz
      Moderator
      6 years ago

      Good morning uh,

       

      I don't believe we typically send notifications that we've received your equipment, but I looked in our system and I do see your equipment has been received. Your RMA case was auto-closed as a result, so you're good to go!

       

      I appreciate your update.