Forum Discussion

uh's avatar
uh
Sophomore
6 years ago

Equiment return

Your equipment is all boxed up and ready to go. There was no UPS packing slip in the return box when I got it. I am disabled and would prefer pickup. But that would cost me $16.80. Unlike changing ou...
  • GabeU's avatar
    GabeU
    6 years ago

    uh 

     

    Though I'm not 100% positive of this, I believe you actually have 45 days from the date of cancellation in which to return the equipment.  Hopefully a rep can confirm this.

uh's avatar
uh
Sophomore

I did get a mailing label for the box. Instructions say put a UPS shipping form in the box. That I did not get. My girlfriend said she'd drop the box off at a UPS store tomorrow so I don't have to pay their fee. I thought I had 45 days. A letter accompanying the instruction sheet says 21 days. Gave me pause. Thanks

uh's avatar
uh
Sophomore
6 years ago

UPS tracking shows the return box was delivered this morning at 1053AM. Am I going to get any notification fron Hughes they got it?

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Good morning uh,

     

    I don't believe we typically send notifications that we've received your equipment, but I looked in our system and I do see your equipment has been received. Your RMA case was auto-closed as a result, so you're good to go!

     

    I appreciate your update.