Hi Steven,
Thank you for posting back and letting me know of your system performance after replacing the modem. With the modem ruled out as the cause of your disconnects, I'm sure that you are one of many people affected by a timing issue our engineers found on your beam.
In the tech support board, other members were reporting similar experiences, to which I provided an update last night:
Our engineers confirmed a timing issue affecting your beams, 21 and 29. A fix for this has been recommended to the network engineers, but the implementation date has yet to be determined. Once I get word on when this will roll out, I will let you know.
I have no issue with crediting your account until this fix is rolled out, but if you would rather not wait, please check your PMs.
still messed up have not gotten an update or anything but not surprised at all used to hughes service hope you going to credit my account for whole month or really last 3 months will be cancelling soon thanks for the prompt replies
Good morning Steven,
Not sure if you forgot, but I addressed your concern in a private message on Wednesday, to which you replied. I will PM you again with my message from then as a reminder.
still no updates been messed up for awhile now where is my credit see you all took money out of my account promptly thats the way you should address your customers promptly instead of waiting on a reply for days
Liz's last reply to you:
"Good morning Steven,
Not sure if you forgot, but I addressed your concern in a private message on Wednesday, to which you replied. I will PM you again with my message from then as a reminder."
Have you checked your PM's?
Have you replied to her PM?
Hi Steven,
Thank you very much for posting back. I have sent you a new PM. Looking forward to hearing back.
