Forum Discussion
Multiple account attachment issue
Look I don't mean to be a complete pain in the bum but, I don't expect a 300$ from someone else's account that is not part of my account. But that's my other point my highest service is apparently...
Hello Cinnamonroll,
Just wanted to let you know we've completed the account separation. You are now listed as the account holder for the account number ending in 2740. Let me know if there is anything else I can do to help.
Thanks,
Amanda
Hi Cinnamonroll,
I listened to the call and did not hear anything about any alternate accounts or adding your account to your grandmother's, so I am not exactly sure why it was set up this way. It is especially odd because I do not believe the sales agent receives any compensation for the sale in this case, so it must have been an automated process done afterwards. I'll send the accounts up to be separated and have the account name changed to yours and provide you a confirmation here when it is complete. The balances will be cleared during this process.
Thank you,
Amanda
Thank you! It has caused me much stress, now I can be relieved thank you!
Hello Cinnamonroll,
Just wanted to let you know we've completed the account separation. You are now listed as the account holder for the account number ending in 2740. Let me know if there is anything else I can do to help.
Thanks,
Amanda
- Thank you, In December and November I was paying 2 bills (before I realized it being linked) would I happen to get the money I payed towards my grandmother's account?
Hello, I am sure we can work something out. I'll send you a private message with more info. ~Amanda
