Forum Discussion

Tawasian's avatar
Tawasian
New Poster
8 years ago

Received two return kits for one account

We canceled our Hughes Net account on Oct 31. At that time the person closing the account stated that our equipment was too old, we did not need to return anything.  Yesterday, Nov. 9,  we received ...
Unreturned Equipment Fee
Liz's avatar
Liz
Moderator

Hi Tawasian,

 

I'm glad you found the community, thank you for posting. I also suggest packing up the modem, modem power cord, and radio in one return kit, as opposed to splitting them between the two kits. Please also send back the empty one, and send me a private message with the tracking numbers for both kits. Once I see that they've arrived, I'll ensure that the empty one counts as a returned item, despite it being empty, so you're not charged any UEF. 

 

You can send me a private message by clicking my username or icon to go to my community profile page, then clicking the Send Message button there.

 

Your cooperation, patience, and understanding are much appreciated.

 

Tawasian's avatar
Tawasian
New Poster
8 years ago

Thank you so much, Liz!  We really appreciate the response. 

We will get it all ready this weekend as you instructed and will ship on Monday. 

I will send you a PM with the info you requested when we have it all organized. 

 

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    I appreciate it, thank you! Looking forward to your message.