Forum Discussion

Freshman

4 years ago

Repair Irony

Had a recent repair request which was actually just a request to move the satellite dish a few feet to accommodate a landscaping project. First tech that came out dug a new hole but said he did not ...

repair request on par with internet service... Subpar

Subpar internet service

bstaffo

Freshman

4 years ago

So "Distinguished Professor IV" "GabeU" said that "That the second tech tried to remove the original pole was Kind." and that they are not required to move it. So then I asked why the first and second tech felt it was part of their job to move it? Which is the whole reason why the first tech did not complete the work, because he was unable to get the pole out!

So then "Distinguished Professor III" "Maratsade" responded to my question "So why did the first and second tech feel it was part of their job to move it?" by saying "Because relocating the equipment is part of their job." Seriously? Can you all get on the same page?

By the way, were you asked to sign off on the job, and if so, did you? No and No

You have complained about the relocation (as is your right as a consumer), but you have not said what redress you expect from the company. You may have noticed that no rep has replied to you; this may mean they are waiting for you to state how you would like them to address the situation. I just do not want to pay for a halfway complete job. Can I dig out that pole with a mass of concrete on the end of it? I'm sure I can and will have to. Can I dispose of it? Sure, I can haul and pay the dump fee. Just don't feel like I should be charged the full service fee for an incomplete job.

Also, I am just bitter that I am locked into a service agreement paying by far more than I ever had for internet service and receiving the absolute worst internet service in return. I would not mind paying the astronomically high bill each month (I knew what the price was when I signed up) if I was getting something in return. What I get in return is terrible internet service that is metered and ends up burning through most all of my data trying to load a webpage or buffering a video usually all before timing out and having to start all over. Yet Hughesnet customer support says "I show you're connected and are receiving great service." Garbage! There is obviously a disconnect.

maratsade

Distinguished Professor IV

4 years ago

I sympathise with your frustration. Hopefully a rep will get involved.

Next to your name it says "new member." That's a system given label. So is "distinguished professor." We have no control over the system labels.

System rankings are:

Distinguished Professor I-V
Professor
Associate Professor
Assistant Professor
Senior Instructor
Instructor
Adjunct Instructor
Teaching Assistant
Advanced Tutor
Tutor
Senior
Junior
Sophomore
Freshman
New Poster

Lurker rankings:
Scholar
Researcher
Learner
Observer
Spectator
New Member

bstaffo
Freshman
4 years ago
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Thank you

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Irony","id":"message:133676","revisionNum":2,"repliesCount":7,"author":{"__ref":"User:user:129716"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:133676"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:133676"},"body@stripHtml({\"truncateLength\":200})":" Had a recent repair request which was actually just a request to move the satellite dish a few feet to accommodate a landscaping project. First tech that came out dug a new hole but said he did not ...","body@stringLength":"2204","rawBody":"

Had a recent repair request which was actually just a request to move the satellite dish a few feet to accommodate a landscaping project.

First tech that came out dug a new hole but said he did not have the supplies to finish. So big hole, no movement. Took my wife calling to get someone else to come out.

Second tech came out and could not get the cemented pole out of the ground so just left it and put in a new pole leaving me to figure out how to remove myself. Oh and then to dispose of a large metal pole with a massive chunck of cement on the end. Can't put this in my dumpster so...

Here's where the irony comes into play... When completing the post \"repair\" survey, I get an error message stating \"site cannot be reached, check internet connection.\" I was connected to my Hughesnet internet.

The overarching irony is that the quality of the repair job was exactly on par with the quality of internet service provided by Hughesnet... Complete waste of money! Pretty sure I was quoted $125 for this work, haven't seen it hit my bill yet but will have a mega issue if I am charged anything for this \"repair\"

Not a cloud in the sky btw...

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I sympathise with your frustration. Hopefully a rep will get involved.

Next to your name it says \"new member.\" That's a system given label. So is \"distinguished professor.\" We have no control over the system labels.

System rankings are:

Lurker rankings:
Scholar
Researcher
Learner
Observer
Spectator
New Member

","body@stringLength":"862","rawBody":"

I sympathise with your frustration. Hopefully a rep will get involved.

Next to your name it says \"new member.\" That's a system given label. So is \"distinguished professor.\" We have no control over the system labels.

System rankings are:

Lurker rankings:
Scholar
Researcher
Learner
Observer
Spectator
New Member

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So \"Distinguished Professor IV\" \"GabeU\" said that \"That the second tech tried to remove the original pole was Kind.\" and that they are not required to move it. So then I asked why the first and second tech felt it was part of their job to move it? Which is the whole reason why the first tech did not complete the work, because he was unable to get the pole out!

So then \"Distinguished Professor III\" \"Maratsade\" responded to my question \"So why did the first and second tech feel it was part of their job to move it?\" by saying \"Because relocating the equipment is part of their job.\" Seriously? Can you all get on the same page?

By the way, were you asked to sign off on the job, and if so, did you? No and No

Also, I am just bitter that I am locked into a service agreement paying by far more than I ever had for internet service and receiving the absolute worst internet service in return. I would not mind paying the astronomically high bill each month (I knew what the price was when I signed up) if I was getting something in return. What I get in return is terrible internet service that is metered and ends up burning through most all of my data trying to load a webpage or buffering a video usually all before timing out and having to start all over. Yet Hughesnet customer support says \"I show you're connected and are receiving great service.\" Garbage! There is obviously a disconnect.

","body@stringLength":"2127","rawBody":"

By the way, were you asked to sign off on the job, and if so, did you? No and No

Also, I am just bitter that I am locked into a service agreement paying by far more than I ever had for internet service and receiving the absolute worst internet service in return. I would not mind paying the astronomically high bill each month (I knew what the price was when I signed up) if I was getting something in return. What I get in return is terrible internet service that is metered and ends up burning through most all of my data trying to load a webpage or buffering a video usually all before timing out and having to start all over. Yet Hughesnet customer support says \"I show you're connected and are receiving great service.\" Garbage! There is obviously a disconnect.

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Thank you

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Thank you

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