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Js4's avatar
Js4
New Poster
7 years ago

Sales rep didn't tell about a contract

My wife was referred to hughesNet by our previous internet provider. Since they dont provide service where we moved. The sales rep did not inform of a two year contract or early cancellation fee on th...
Early Termination Fee
Liz's avatar
Liz
Moderator
7 years ago

Good morning Js4,

 

Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results. Your patience and understanding are much appreciated.

 

Js4's avatar
Js4
New Poster
7 years ago
Hello Liz
Did you need any information like account # or reference #?
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 years ago

    They don't normally need that info -- they can pull it up from their side.

     

    Js4 wrote:

    Did you need any information like account # or reference #?

     

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Hello Js4,

     

    I appreciate your patience while your case was reviewed. As maratsade noted, we can locate your account if you're part of the community, and I've already done so to get that sales call review request for you. Good news, we got a quick turnaround for you! Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with the details.