Returning Equipment

 A little backstory:  I thought I cancelled my account by phone on May 22, 2017 via a phone call with Alan in Texas, case ID 104121172).   I also asked Alan if I could pay the early termination fee in installments, to which I thought he agreed after he went and spoke with someone else.  I thought he said it would be about $40.00 something a month until the fee was satisfied.  When I called to see where my return box was for the equipment, I learned that my account had not been cancelled at all and that the lower fee per month was due to the fact that I got rid of my express repair service.   Well, I finally got a return box because I let my horrible service lapse.   My main question is, how does Hughsnet expect a 69 year old woman to perform the following task: