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cesarvazquez's avatar
cesarvazquez
New Poster
5 years ago

Review of Sales Call - DSS38******

April 15, 2020 A couple of hours ago I called customer service-billing about a charge that I didn't recognize on my credit card. Val, the agent, notified me that the charge was for the rent of the mod...
MarkJFine's avatar
MarkJFine
Professor
5 years ago
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Please don't put your account number out there so miscreants can steal your personal info.

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago
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MarkJFine 

 

You may want to alter the title of your reply above.  It's got the SAN in it.  

 

Edit:  And I just posted the same thing by replying to your post.  :p :p :p   I've since edited it.  

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DSS38******","id":"message:123092","revisionNum":2,"repliesCount":10,"author":{"__ref":"User:user:104773"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:123092"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:123092"},"body@stripHtml({\"truncateLength\":200})":"April 15, 2020 A couple of hours ago I called customer service-billing about a charge that I didn't recognize on my credit card. Val, the agent, notified me that the charge was for the rent of the mod...","body@stringLength":"1077","rawBody":"April 15, 2020 A couple of hours ago I called customer service-billing about a charge that I didn't recognize on my credit card. Val, the agent, notified me that the charge was for the rent of the modem which I confirmed to him that Raul, the sales rep, had assured me that it was included in my $69.99 monthly price. After inquiring with Val, I also found out that my plan is under a 24-month contract thing that was completely different from what I agreed with Raul. Raul and I agreed on a 6-month contract. I cannot have a 24-month as I'm not even going to be living here by December! I'm reaching out to the company moderators for a Sales Call review, after this experience I don't want to continue with the service and I'm kindly asking for a refund of the payments that have been charged to my credit card. My account number is: DSS38****** The case number opened with the billing department is: 128754936 My installation date was yesterday, April 14, 2020. Thank you for your support and if more information is needed please call me on my cellphone or email me directly.","kudosSumWeight":0,"postTime":"2020-04-15T15:04:35.378-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:123092_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":10553},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:123092":{"__typename":"Conversation","id":"conversation:123092","solved":false,"topic":{"__ref":"ForumTopicMessage:message:123092"},"lastPostingActivityTime":"2020-04-23T10:30:07.659-04:00","lastPostTime":"2020-04-23T10:30:07.659-04:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:123092":{"__typename":"ModerationData","id":"moderation_data:123092","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:123092_2":{"__typename":"Revision","id":"revision:123092_2","lastEditTime":"2020-04-15T15:37:40.309-04:00"},"ForumReplyMessage:message:123116":{"__typename":"ForumReplyMessage","id":"message:123116","conversation":{"__ref":"Conversation:conversation:123092"},"author":{"__ref":"User:user:29869"},"revisionNum":2,"uid":123116,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Review of Sales Call - DSS38******","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:123116"},"parent":{"__ref":"ForumReplyMessage:message:123095"},"body":"

MarkJFine 

 

You may want to alter the title of your reply above.  It's got the SAN in it.  

 

Edit:  And I just posted the same thing by replying to your post.  :p :p :p   I've since edited it.  

","body@stringLength":"476","rawBody":"

 

 

You may want to alter the title of your reply above.  It's got the SAN in it.  

 

Edit:  And I just posted the same thing by replying to your post.  :p :p :p   I've since edited it.  

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Please don't put your account number out there so miscreants can steal your personal info.

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Please don't put your account number out there so miscreants can steal your personal info.

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