Are you sure you heard correctly? If your phone is connected to the HughesNet via wifi and it's using the wifi to connect to the internet, what service did you think it was getting the internet from? It's not getting it from your phone provider. Also, if you have your phone set for wifi calling (which doesn't work well on satellite internet because of latency issues) it too is using your wifi data.
Secondly, your HughesNet high-speed data package has nothing to do with losing wifi - the wifi signal between your phone and the modem is completely different from internet signal between the modem and the satellite (etc.). Loss of wifi is more due to being too far away from the modem. Also, it's rather standard for salespeople to explicitly explain how the speed is throttled down once the high-speed data is used up for the period.
you dont know what you talking about , you no live in my house. thanks bye
Pretty sure it works the way I just said for everyone, but you be you.
yamilking wrote:you dont know what you talking about , you no live in my house. thanks bye
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Thank you!!
Hi yamilking,
Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results.
Your patience and understanding are much appreciated.
Thanks,
Liz
