"sales call review" to be performed my account
Requesting a sales call review due to being mislead and to have my contract terminated without cancellation fees. I switched service from Claro Puerto Rico to HughesNet, because I was having bufferi...
"Requesting a sales call review due to being mislead and to have my contract terminated without cancellation fees."
If you're a residential (as opposed to business) subscriber, and your sales call was within 3-4 months, the mods here can pull it and check what was said. Turnaround tends to be about 7 business days, and they contact you about the results using private message, on this site.
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call review" to be performed my account","id":"message:119592","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:98453"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:119592"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:119592"},"body@stripHtml({\"truncateLength\":200})":" Requesting a sales call review due to being mislead and to have my contract terminated without cancellation fees. I switched service from Claro Puerto Rico to HughesNet, because I was having bufferi...","body@stringLength":"1508","rawBody":"
Requesting a sales call review due to being mislead and to have my contract terminated without cancellation fees.
I switched service from Claro Puerto Rico to HughesNet, because I was having buffering issues with Claro Puerto Rico. Both the sales call & also the installation technician assured me that with HughesNet's 25 Mb/sec service, I would have superior service. The sales call did not fully explain the data cap. My understanding of data usage is from my cell phone usage ~~ that as long as I was connected to WiFi, I was NOT using data. Today, I received a phone call from HughesNet to an email survey in which I expressed dissatisfaction with HughesNet service ~~ specifically frequent loss of WiFi connection. I was shocked at what I learned ~~ that I used up my 20 GB/month allowance and as a result my speed decreased to less than 2 MB/sec causing the frequent loss of WiFi. I was also shocked to learn that w/ HughesNet I consume data while WiFi connected. This data usage while WiFi connected was not fully explained explained when I signed up for HughesNet. This is worse service than I had with Claro Puerto Rico at yet a higher cost. I learned that with HughesNet CONSTANT data usage [for email, Internet, program updates, video, ....] & if I downgraded HiDef video to std def, I'd be using ~.7 GB/hr at which rate I'd be using up my 20 GB in 24-28 hrs usage/month, or 60 min/day
Requesting a sales call review due to being mislead and to have my contract terminated without cancellation fees.
I switched service from Claro Puerto Rico to HughesNet, because I was having buffering issues with Claro Puerto Rico. Both the sales call & also the installation technician assured me that with HughesNet's 25 Mb/sec service, I would have superior service. The sales call did not fully explain the data cap. My understanding of data usage is from my cell phone usage ~~ that as long as I was connected to WiFi, I was NOT using data. Today, I received a phone call from HughesNet to an email survey in which I expressed dissatisfaction with HughesNet service ~~ specifically frequent loss of WiFi connection. I was shocked at what I learned ~~ that I used up my 20 GB/month allowance and as a result my speed decreased to less than 2 MB/sec causing the frequent loss of WiFi. I was also shocked to learn that w/ HughesNet I consume data while WiFi connected. This data usage while WiFi connected was not fully explained explained when I signed up for HughesNet. This is worse service than I had with Claro Puerto Rico at yet a higher cost. I learned that with HughesNet CONSTANT data usage [for email, Internet, program updates, video, ....] & if I downgraded HiDef video to std def, I'd be using ~.7 GB/hr at which rate I'd be using up my 20 GB in 24-28 hrs usage/month, or 60 min/day
","customFields":[]},"Conversation:conversation:119592":{"__typename":"Conversation","id":"conversation:119592","solved":false,"topic":{"__ref":"ForumTopicMessage:message:119592"},"lastPostingActivityTime":"2020-02-25T15:39:59.258-05:00","lastPostTime":"2020-02-25T15:39:59.258-05:00","unreadReplyCount":12,"isSubscribed":false},"ModerationData:moderation_data:119592":{"__typename":"ModerationData","id":"moderation_data:119592","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:119592_1":{"__typename":"Revision","id":"revision:119592_1","lastEditTime":"2020-02-18T08:02:38.900-05:00"},"ForumReplyMessage:message:119603":{"__typename":"ForumReplyMessage","id":"message:119603","conversation":{"__ref":"Conversation:conversation:119592"},"author":{"__ref":"User:user:21490"},"revisionNum":1,"uid":119603,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: "sales call review" to be performed my account","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:119603"},"parent":{"__ref":"ForumTopicMessage:message:119592"},"body":"
\"Requesting a sales call review due to being mislead and to have my contract terminated without cancellation fees.\"
If you're a residential (as opposed to business) subscriber, and your sales call was within 3-4 months, the mods here can pull it and check what was said. Turnaround tends to be about 7 business days, and they contact you about the results using private message, on this site.
","body@stringLength":"468","rawBody":"
\"Requesting a sales call review due to being mislead and to have my contract terminated without cancellation fees.\"
If you're a residential (as opposed to business) subscriber, and your sales call was within 3-4 months, the mods here can pull it and check what was said. Turnaround tends to be about 7 business days, and they contact you about the results using private message, on this site.
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And if you read through their forum many are suffering with slow speed. Offering 150 GB at \"guaranteed\" high speed is something that will never happen. Even cable doesn't guarantee speed.
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And if you read through their forum many are suffering with slow speed. Offering 150 GB at \"guaranteed\" high speed is something that will never happen. Even cable doesn't guarantee speed.
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Not true before I moved where I am now the requires me to have satelitte internet as I'm in the middle of no where I had Road Runner Lighting Internet at 100 Mbps quaranteed and could have had 300 Mpbs if I wanted to pay for it.
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Not true before I moved where I am now the requires me to have satelitte internet as I'm in the middle of no where I had Road Runner Lighting Internet at 100 Mbps quaranteed and could have had 300 Mpbs if I wanted to pay for it.
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