yamilking wrote:My understanding of data usage is from my cell phone usage ~~ that as long as I was connected to WiFi, I was NOT using data. Today, I received a phone call from HughesNet to an email survey in which I expressed dissatisfaction with HughesNet service ~~ specifically frequent loss of WiFi connection. I was shocked at what I learned ~~ that I used up my 20 GB/month allowance and as a result my speed decreased to less than 2 MB/sec causing the frequent loss of WiFi. I was also shocked to learn that w/ HughesNet I consume data while WiFi connected.
WiFi is nothing more than a connection method. It's the wireless alternative to a direct LAN (Ethernet) cable connection. Any internet activity performed while using a device that is connected to the HughesNet modem via WiFi will use your HughesNet data, just like if the device were connected to the HughesNet modem via LAN cable.
With this said, though I'm sure the sales call review Liz is working on will cover whether the high speed data cap was explained to you, it may not include any discussions concerning WiFi, or a lack thereof, as the sales reps aren't responsible for explaining how WiFi works or that using devices connected via WiFi use internet data.
The wifi is not the big issue right here people, the big reason a my most important concern is that I choose to get Hughsnet because a rep told me that for my needs I only need 20g plan and the 20g longlast no more that 2 days....... and now my internet service is worst and expensive than the one before.
Good morning yamilking,
Just letting you know we're still looking into this, I've pinged my contact for an update on her progress on this call review. It's a unique situation as I've never had a request for a call that's in Spanish. In any case, I'll post back by tomorrow to address your concerns.
Your patience and understanding are much appreciated.
Thanks,
Liz
Hello yamilking,
I've just received an update on your case. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with the sales call review details.
Thanks,
Liz
