we recently agreed to sign an agreement with Hughesnet after speaking with several salespeople and reading the webpages such as this one below on this page. https://www.hughesnet.com/about/hughesnet-gen5 It clearly says I will experience "If you exceed your monthly plan data, you will experience reduced speeds, typically1-3 Mbps, until the next billing cycle." I am a CISCO engineer who works constantly through the internet. my required speed is around 56kbps. or around 256 kbps for some jobs. I was told repeatedly that when my data plan was used the 20 Gbs no problem my speed would be reduced to 1 to 3 mbps. That 1 MBPS is still acceptable, however since having the internet for 2 months, we have found that even when I disconnected everything, and I use a fresh OS install connected by ethernet we get speeds WAY under 1 mbps. When I contacted customer support I spent 6 hours of my time-wasting asking for them to check my connection only to have them refer me to the FUA. I want someone to check our sales call and tell me why we are getting speeds way under 3, or 1 mbps?

Bird dog meters do not work on Hughesnet systens for pointing a dish. Superbuddy does make one.. But they are not has acurate has or own meters. The rep can tell from running there tests if the dish is out of alignment.. It is called a OVT. Test And I am sure they have already run that for you.. That is why they need you to do tthese tests..

When Damian runs his tests it is the OVT test. When the tech goes out there he runs it from his phone. It tells us what the signal level is. And the average at that exact time in your area. So we now if the signal level is off. No need to go up if you now it is good. Damian needs your speed tests to show if there is a problem. If there is he will launch a investigation.. Right now it is just you saying it isn't right.. It could be your computer causing the issue.. Run the speed tests...

icyman61, Thank you for contacting us. Your grounds for this request are invalid until an actual issue has been determined and documented that conflicts with the information you received on your sales call. There are many things that could be causing slow speeds. Please let me know if you would like me to troubleshoot the service. -Damian

The webpage says that speeds are "typically" 1-3 Mbps. There is no speed guarantee. I still think your sales call should be reviewed if it's available. icyman61 wrote:The sales rep I spoke with and the webpage as i pointed out earlier. Im getting slower than 256kbps

icyman61 My suggestion for requesting a sales call review was because of what you stated you were told during that call. Unfortunately, the request here also included unrelated information that muddled the reason for the request. No web pages have anything to do with this sales call review request. So, if I can make a suggestion, here's an example of what a sales call request should be, using your given info and describing the specific reason for the request.... "I'd like to request a sales call review. During that call I was assured that I would receive speeds of between 1 and 3Mbps when I ran out of data, and I'm not getting those speeds. I'm instead getting speeds of around 90Kbps and 180Kbps. When I called about not receiving the speeds I was told I would they said that there was nothing that could be done, as speeds are not guaranteed. Because of this discrepancy I'd like to have the call reviewed." Also, keep in mind that only the actual call in which the sale was made is recorded and applicable to this review request.

Sales Call Review | Hughesnet Community

GabeU
Distinguished Professor IV
5 years ago
icyman61

My suggestion for requesting a sales call review was because of what you stated you were told during that call. Unfortunately, the request here also included unrelated information that muddled the reason for the request. No web pages have anything to do with this sales call review request. So, if I can make a suggestion, here's an example of what a sales call request should be, using your given info and describing the specific reason for the request....

"I'd like to request a sales call review. During that call I was assured that I would receive speeds of between 1 and 3Mbps when I ran out of data, and I'm not getting those speeds. I'm instead getting speeds of around 90Kbps and 180Kbps. When I called about not receiving the speeds I was told I would they said that there was nothing that could be done, as speeds are not guaranteed. Because of this discrepancy I'd like to have the call reviewed."

Also, keep in mind that only the actual call in which the sale was made is recorded and applicable to this review request.
Damian
Moderator
5 years ago
icyman61,

Thank you for contacting us. Your grounds for this request are invalid until an actual issue has been determined and documented that conflicts with the information you received on your sales call. There are many things that could be causing slow speeds. Please let me know if you would like me to troubleshoot the service.

-Damian
- icyman61
  Freshman
  5 years ago
  invald?
  
  I was told I would get 1 to 3 MBPS and I am not getting even 1 MBPS! Not even 1/2 MBPS.
  
  So telling me I am going to get 1 to 3 MBPS and me not even receiving half of a Megabyte is not grounds for a sales call review?
  - icyman61
    Freshman
    5 years ago
    The sales rep I spoke with and the webpage as i pointed out earlier. Im getting slower than 256kbps

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