Sales Rep Misinformation

They do, indeed, lie through their teeth! I also regret signing up for this lousy service. The sales rep I spoke to initially told me that VPN would definitely work, as I specifically asked this question because my husband works from home quite frequently and I was told, "Yes, this will not be a problem. " Lies upon lies! It doesn't work for a VPN and their service is slower than sh**. When my husband called to complain and cancel our service, they stated it would be a early cancellation fee of $354. When my husband told them he was going to contact legal representation, they went on to say, we will split the costs with you and charged us $177+. I called to tell them my Internet service was super slow, they stated that I would have to upgrade and pay $109/month. It's crazy and I don't know how they get away with this. It's horrible and I had to speak up and tell you my story with Hughes Net. I absolutely feel your pain and frustration. I hope you find some resolution.