Forum Discussion

bschnapp's avatar
bschnapp
Freshman
6 years ago

Salesperson gave misinformation

When we signed on to this the salesperson told us that because it was a 'military grade satellite' so we never have to worry about loss of service. But any time there's a storm we do. When I contacted...
GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago
bschnapp wrote:
This is not an accepted solution. The salesperson didn't connect two devices or stick around at all to make sure it was working, which I believe i mentioned in my original post .

You didn't mention that.  Just the part about not setting up the app on them.  Still, again, the only option you have at this point is requesting the sales call review to address the misinformation given by the salesperson.  

 

If you're having technical issues, please start a new topic in Tech Support to get help with such.

bschnapp's avatar
bschnapp
Freshman
6 years ago
"We were also told the installer would set up our app on my phone and up to two devices. I asked him about that and he said he has never done that."

This is a direct quote from my original post. I have spent hours on chat and phone trying to get this resolved and it still isn't.
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    What resolution are you looking for? It's unclear from your posts. 

     

    bschnapp wrote:
     I have spent hours on chat and phone trying to get this resolved and it still isn't.

     

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago
    bschnapp wrote:
    "We were also told the installer would set up our app on my phone and up to two devices. I asked him about that and he said he has never done that."

    This is a direct quote from my original post. I have spent hours on chat and phone trying to get this resolved and it still isn't.

    And that refers to setting up your app on the devices.  The techs don't do that for you.  I do realize what you meant, however.  The installation techs are supposed to connect up to two devices and ensure the service is working with them.  But that time has passed.  

     

    If you need help connecting a device or you need help with installing/setting up some type of app, or if you're having technical issues, please start the new topic in Tech Support.  The ability to stream without buffering cannot be guaranteed, though you can try turning off or snoozing the Video Data Saver to see if it helps.

     

    Regarding the discrepancy between what the sales person said and the realities of the service, again, the only solution is asking for that sales call review.

     

    For your speed issue, I suggest replying to maratsade in this topic.  Your streaming issue could be related to this problem, but without follow up there is no way to know.