Forum Discussion
Salesperson gave misinformation
The salesperson does not give misinformation they just down right LIE!! When I got Hughes net they said they had there own VPN and it was a LIE.They said it worked on a fire stick but it buffets every 30 seconds. My old DSL worked better than this at 6mb/s. As soon as I can Hughes net will be gone. I tell everyone that not to get it.
The best thing you can do to deal with this is to request a sales call review. If you've had your account for 6 months or less, than you definitely should ask about this. The way it works is, the reps on this site can pull up the sales call and listen to what the sales rep said and what you answered, and they can then see if the rep misled you. This could be very beneficial for you if the phone salesperson failed to set proper expectations, so you should really ask for sales call.
To request a sales call, simply go to the myAccount and Billing section, start a new post, and request a sales call, making sure to detail why you feel you were misled.
