Seems kind of like extortion to me
Hi, first of all, my service got shut off after 10 days of nonpayment, thats absurd. Second of all, I went online to pay it yesterday and was told I owed $59.03 to make my balance current. I paid...
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My service was not throttled. It was completely shut off after 10 days of my bill being due.
People on chat and the phone pretty much told me that Hughesnet can add whatever charges they want at any time and theres nothing we can do about it.
I was told to pay $59.03 to have my service reconnected so I did. I was told it would be back on in an hour. Never came back on so I called again and they said I owed them another $40 before they would reactivate my service. I refused because this practice doesnt seem ethical and I only had a few dollars left until payday which is still almost 2 weeks away. TWELVE HOURS LATER, they automatically took the $32.48 out of my bank account and left me $70 negative for a charge that I did not authorize.
Customer service does not care that I did not authorize the payment, they told me theres nothing they or I can do about it.
Im at my wits end with this company but they have a monopoly where I live and I cant get anything else all the way out here. I guess thats why they figure they can treat people this way.
OK, so it looks like your best bet is to wait for the reps on this site to reply to you this coming week. They'll look into this and let you know what's going on. Hopefully you'll hear by end of business tomorrow.
