Forum Discussion

Njustice321

Spectator

7 years ago

Speeds were horribly misrepresented. Network traffic makes 25Mbps as promised a joke!

maratsade

Distinguished Professor IV

7 years ago

They are not in breach of contract if they can demonstrate that everything works well when they run site diagnostics. They will work with you to maximise your side of the equation before they will consider a reduction in ETF.

Hughesnet reps on the site may require speed tests before looking into your issue, and they will require the protocol described here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

Of course, a Hughesnet rep on the site may tell you different, depending on a multitude of variables.

Njustice321

Spectator

7 years ago

They haven't been able to do it and they want to bill me $125 to have a tech come out.

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were horribly misrepresented. Network traffic makes 25Mbps as promised a joke!","id":"message:110926","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:81773"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:110926"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:110926"},"body@stripHtml({\"truncateLength\":200})":" I have had Gen 5 since Aug, 2018 and it has been awful the entire time. I've had tech support on-site at my home to trouble shoot and one time they got 12Mbps for a few seconds and said that is as g...","body@stringLength":"1459","rawBody":"

I have had Gen 5 since Aug, 2018 and it has been awful the entire time. I've had tech support on-site at my home to trouble shoot and one time they got 12Mbps for a few seconds and said that is as good as it gets and they stated the HughesNet is not truthful with customers about what to expect.

HughesNet tried to get me to pay $125 for the tech call to which I refused. They finally agreed to pay for the tech call. Now I have had it. No time of day or night seem to impact the speeds of the service significantly. If I have date (I know I have an alotment and I know how to check my current amount of date remaining) or if I do not it doesn't matter. Forget streaming a video of any kind! Forget making a reliable call with the phone service! Now they will not waive the early termination fee!

HughesNet is in breach of contract as they are not providing the service as described and advertised! When one party breaches a contract the agreement is void.

*When I called in to cancel my service the automated voice said \"hold on while we check your system\". It came back with \"everything is working properly\". That is funny considering the dish is on the ground and the modem has been disconnected for over one week. Again, they misrepresent information!

I want out and I'm not going to pay a ETF!

","kudosSumWeight":2,"postTime":"2019-03-20T14:25:46.833-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Early Termination Fee","text":"Early Termination Fee","time":"2017-03-08T23:17:17.380-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:110926_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5282},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:110926":{"__typename":"Conversation","id":"conversation:110926","solved":false,"topic":{"__ref":"ForumTopicMessage:message:110926"},"lastPostingActivityTime":"2019-03-25T10:45:43.621-04:00","lastPostTime":"2019-03-25T10:45:43.621-04:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:110926":{"__typename":"ModerationData","id":"moderation_data:110926","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:110926_1":{"__typename":"Revision","id":"revision:110926_1","lastEditTime":"2019-03-20T14:25:46.833-04:00"},"ForumReplyMessage:message:110928":{"__typename":"ForumReplyMessage","id":"message:110928","conversation":{"__ref":"Conversation:conversation:110926"},"author":{"__ref":"User:user:81773"},"revisionNum":1,"uid":110928,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Speeds were horribly misrepresented. Network traffic makes 25Mbps as promised a joke!","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:110928"},"parent":{"__ref":"ForumReplyMessage:message:110927"},"body":"

They haven't been able to do it and they want to bill me $125 to have a tech come out.

","body@stringLength":"99","rawBody":"

They haven't been able to do it and they want to bill me $125 to have a tech come out.

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Network traffic makes 25Mbps as promised a joke!","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:110927"},"body":"

Of course, a Hughesnet rep on the site may tell you different, depending on a multitude of variables.

","body@stringLength":"739","rawBody":"

Of course, a Hughesnet rep on the site may tell you different, depending on a multitude of variables.

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Network traffic makes 25Mbps as promised a joke!","moderationData":{"__ref":"ModerationData:moderation_data:110937"},"body":"

You wrote that the system tells you everything is working. The mods here may run a diagnostic and find the same, so they may want you to troubleshoot your side of things. If they do want you to troubleshoot, you will need to follow the protocol described in the link I posted earlier. From what I've seen here, they're happy to work with us subscribers, but we often need to do some troubleshooting on our end, especially if things look great from their end.

The tech help you get on this site will be higher level than what you can get from chat or phone, so doing the required troubleshooting may pay off. I suggest you read the article and follow the steps.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":3,"repliesCount":0,"postTime":"2019-03-20T16:56:07.105-04:00","lastPublishTime":"2019-03-20T16:56:07.105-04:00","metrics":{"__typename":"MessageMetrics","views":5169},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:110926/message:110937","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"716","rawBody":"

Good morning Njustice321,

\n\n

I see it's your first post here, so welcome to the community! I see your account has already been terminated, so I'm unable to do any diagnostics on the system. Sorry to see you go before we could have worked together to address your speed concerns. Good luck with your future ISP.

\n\n

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Good morning Njustice321,

\n\n

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