Forum Discussion

stevenoble's avatar
stevenoble
Freshman
6 years ago

Unsatisfied With service

I have tried the service for about nine months now, due to our rural locale having any type of internet service is a challenge. We mainly have the service for our security system, it has two cameras ...
Early Termination Fee
GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago

stevenoble 

 

Just like many other companies, HughesNet has a subscriber agreement that stipulates an early termination fee.  And yes, you should have read that agreement, and the Business Account subscriber agreement when you switched to a Business account.   

 

stevenoble wrote:

... for something that does not work.  

If you're having issues with your service, I suggest calling 800-347-3272 for customer support.  This Community is primarily for Residential customers, so you would need to call that number to get help with your Business account.  

 

stevenoble wrote:

HughesNet takes advantage of situations instead of being a good neighbor 

Following the letter of the agreement and charging you the ETF that is stipulated in that agreement is not taking advantage of a situation.  It is charging the ETF that you agreed to when terminating the service before the end of the agreed upon commitment.