If their service will not do what is promise and/or advertised then they have failed in honoring their side of the agreement, or at least in my world that's how it works, I would never expect one of my customers to continue to pay a monthly service or an EFT if I could not provide the service. AND it's not because they haven't been given the chance, they have provided service to another family member not more than a mile from me and they are able to stream and run security cameras at the same time, so I know they can provide it. If it was something we were doing on our end I would understand, I'm in the service business, if I can't provide the service then I don't charge a customer just for showing up.