Forum Discussion
Upgrade from Gen 4 to Gen 5 and lost token
- 8 years ago
Liz- thank you very much for a very fast response. And thanks also for the private message and for what you did. I really was not complaining when I wrote the original post. I was just curious what happened and you did a fine job making it right.It is nice to see people like you doing such good work dealing with customers. It was very refreshing to see such a response.
Thanks again......
That's happened to a few people, including myself. Upgrading from Gen4 to Gen5 caused a loss of tokens.
I'm sure, due to the token data being something that you paid for, they'll replace it.
Hi pennlaw2017,
Thanks for posting and welcome to the community! Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
- pennlaw20178 years agoNew Poster
Liz- thank you very much for a very fast response. And thanks also for the private message and for what you did. I really was not complaining when I wrote the original post. I was just curious what happened and you did a fine job making it right.It is nice to see people like you doing such good work dealing with customers. It was very refreshing to see such a response.
Thanks again......
- Liz8 years agoModerator
You're very welcome, pennlaw2017. Don't hesitate to drop by the community again, we're here for you.
Have a great weekend!
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