Forum Discussion
Was lied to when and want to cancel
Was lied to by sales representative about service usage and what I can do with my service and billing information now I want to cancel. I’ve only had service a month and have had nothing but problems...
I understand. When it comes to how data usage works, what was relayed to you is accurate. It is very possible that there are outside factors on top of running out of data that may be simulating a no connection issue when it isn't or at least isn't from being "cut off". Figuring out what is causing those types of issues would require technical troubleshooting. As far you not being told about the length of the contract, this can be reviewed. We will certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results.
Your patience and understanding are much appreciated. -Damian
We have called in about the internet not working and thank you
The period at the end of the sentence got caught in the private message link in Damian's post, so it's not working correctly. The following is the correct link...
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644
