Hello thewarehouse,
I apologize for the delay. I have finished investigating this. Please refer to your private messages for information.
-Damian
The lease is ongoing. It's not an extension, as the lease never ends. It's for the equipment as a whole, as in the dish and the modem, regardless of its age. Only those who have purchased the equipment don't pay lease fees.
GabeU wrote:
The lease is ongoing. It's not an extension, as the lease never ends. It's for the equipment as a whole, as in the dish and the modem, regardless of its age. Only those who have purchased the equipment don't pay lease fees.
Ah, well, then the person who signed me up for the contract gave misinformation. I specifically asked what the benefit would be of purchasing the dish over leasing. She informed me that after my 2-year contract I own the dish anyway.
How do I get that pulled? It took me quite a while to get my service up and running (not HN's fault; timing was hard to get lined up perfect) and in that time, I asked a lot of questions.
That call would no longer be available to pull. They keep them for 2-3 months and then they're scrapped. There may be some notes somewhere. The HN staff/mods on this site may be able to find something. They'll be back Monday.
maratsade wrote:That call would no longer be available to pull. They keep them for 2-3 months and then they're scrapped. There may be some notes somewhere. The HN staff/mods on this site may be able to find something. They'll be back Monday.
Thanks, maratsade. I shall wait til they see this to see what can be done.
Thank you for contacting us. I am sorry to hear you believe you were misled regarding the lease fee. GabeU is correct regarding the leasing of the equipment. I can investigate your previous cases and details regarding your sign up. Please allow 1-3 business days for this investigation to be completed. After this is complete, I will private message you the results and what we will be able to do going forward. Thank you for your patience in advance.
-Damian
