Why hasn't HughesNet sent me the box to return my equipment?

Hi azkevjacki,

We checked your account and see that a standard cancellation was processed. This means that the account automatically cancels at the end of the billing cycle and that is the day we begin the shipment of the return kit. The return kit began the shipping process on 11/27/17 and should not take much longer to arrive to you. We do not start counting the days to return until the return kit begins shipping, so today would only be the 3rd day. 

Thank you,

Amanda