Forum Discussion

joep1016's avatar
joep1016
New Poster
8 years ago

Why is my bill going up every month?

Have been a hughes net customer since October 2016.  I have had lots of issues and lots of frustration getting them resolved.  some issues I just gave up on till now.  in the last 3 months my bill ha...
Billing
  • Liz's avatar
    Liz
    8 years ago

    Hi joep1016,

     

    I'm unable to make changes to your account since you're a business (SME) subscriber. With your initial concern, I sent it over to our Enterprise department to address. For immediate tech support for business customers, please call 1-800-347-3272 so we can get you back online.

     

     

joep1016's avatar
joep1016
New Poster

I didn't ask for express repair.  why am I paying for something i didn't ask for?

 

The error just says "Error please try again in a few min.  if the problem persists please call customer support".  thats what got me so frusterated the other day.  I called them and after being on hold for 31 min i got disconnected.  never talked to anyone.  I just tried again and got the same thing.  

joep1016's avatar
joep1016
New Poster
8 years ago
 
 
Here is a cut and paste of what I get when I try to look at my bill.  
 
Invoice Detail 
"Please wait a minute and try again. If this error persists, please contact Customer Care at 1-866-347-3292."