Forum Discussion

joep1016's avatar
joep1016
New Poster
8 years ago

Why is my bill going up every month?

Have been a hughes net customer since October 2016.  I have had lots of issues and lots of frustration getting them resolved.  some issues I just gave up on till now.  in the last 3 months my bill ha...
Billing
  • Liz's avatar
    Liz
    8 years ago

    Hi joep1016,

     

    I'm unable to make changes to your account since you're a business (SME) subscriber. With your initial concern, I sent it over to our Enterprise department to address. For immediate tech support for business customers, please call 1-800-347-3272 so we can get you back online.

     

     

Liz's avatar
Liz
Moderator

Hi joep1016,

 

Thank you for your patience. We found the items that caused these price increases:

 

  • The first increase from $129 to $142 was the addition of the Express Repair Premium fee $11.95 (and additional state and county equipment maintenance taxes)
  • The second increase from $142 to $153 was due to your HughesNet Voice service promotion ending. You had a $10 discount for your Voice service for the past three months which just ended.

HughesNet does not charge overage fees if you exceed your monthly data allowance. You'll only be charged more if you choose to purchase data tokens if you do exceed your allowance.

 

What error are you seeing when you try to view your bill online?

 

 

joep1016's avatar
joep1016
New Poster
8 years ago

just checked the my services tab and it is only showing phone service.  no internet and no express repair.  I was looking to see where I go to cancel the express repair.  nothing there.  

  • joep1016's avatar
    joep1016
    New Poster
    8 years ago

    and when I go to shop/upgrade Optional services I get this:

    ERROR: Oops, we were not able to authenticate you. Please call customer service and verify your account's Active status.

    • joep1016's avatar
      joep1016
      New Poster
      8 years ago

      And here is what I get when I try to change the address from My home to my business.  Business address is where I have the service.  It also wont let me put in my Evening Phone Number.  It says I am not authorized to change the account info.

       

      The Address could not be validated. [The street number in the input address was not valid.]. Please verify the Address and re-submit your request. Code PIM 80 : 160000005(P)