Forum Discussion

joep1016's avatar
joep1016
New Poster
8 years ago

Why is my bill going up every month?

Have been a hughes net customer since October 2016.  I have had lots of issues and lots of frustration getting them resolved.  some issues I just gave up on till now.  in the last 3 months my bill ha...
Billing
  • Liz's avatar
    Liz
    8 years ago

    Hi joep1016,

     

    I'm unable to make changes to your account since you're a business (SME) subscriber. With your initial concern, I sent it over to our Enterprise department to address. For immediate tech support for business customers, please call 1-800-347-3272 so we can get you back online.

     

     

Liz's avatar
Liz
Moderator

Hi joep1016,

 

Thank you for your patience. We found the items that caused these price increases:

 

  • The first increase from $129 to $142 was the addition of the Express Repair Premium fee $11.95 (and additional state and county equipment maintenance taxes)
  • The second increase from $142 to $153 was due to your HughesNet Voice service promotion ending. You had a $10 discount for your Voice service for the past three months which just ended.

HughesNet does not charge overage fees if you exceed your monthly data allowance. You'll only be charged more if you choose to purchase data tokens if you do exceed your allowance.

 

What error are you seeing when you try to view your bill online?

 

 

Liz's avatar
Liz
Moderator
8 years ago

 

Hi joep1016,

 

Thank you, this info helps. Let me look into removing that Express Repair service and that error you're seeing. I'll post back once I have any updates to share.

 

Your patience and understanding are much appreciated.

 

  • joep1016's avatar
    joep1016
    New Poster
    8 years ago

    Thanks for your help liz.  

    But now I have another problem.  No internet or phone at all.   there was a small storm that popped up earlier.  nothing big, just a little wind and some light rain.  It was working this AM but when I tried to get in about 2 hours ago there was nothing.  I unplugged the modem and re connected to restart it.  all the lights came on except the system light and the transmit light.  I have had much bigger storms here and not had this problem.   I am hot spotting my phone to send you this message.  

    • Liz's avatar
      Liz
      Moderator
      8 years ago

      Hi joep1016,

       

      I'm unable to make changes to your account since you're a business (SME) subscriber. With your initial concern, I sent it over to our Enterprise department to address. For immediate tech support for business customers, please call 1-800-347-3272 so we can get you back online.

       

       

      • joep1016's avatar
        joep1016
        New Poster
        8 years ago
        Thanks I'll try that
    • joep1016's avatar
      joep1016
      New Poster
      8 years ago

      Oh and By the way, I still can't view my bill or invouce from the myhughesnet page.  

      • Liz's avatar
        Liz
        Moderator
        8 years ago

        Hi joep1016,

         

        Welcome back and thank you for giving us your feedback. We're you ever able to view your invoices online? What I can do with your SME account is review your notes, and I see that in case 104522017, the notes indicate a SME agent walked you through http://customercare.myhughesnet.com and then you were able to view your invoices. If this is no longer the case, I would suggest trying the business support line again and reference that case:104522017