Forum Discussion

joep1016's avatar
joep1016
New Poster
8 years ago

Why is my bill going up every month?

Have been a hughes net customer since October 2016.  I have had lots of issues and lots of frustration getting them resolved.  some issues I just gave up on till now.  in the last 3 months my bill ha...
Billing
  • Liz's avatar
    Liz
    8 years ago

    Hi joep1016,

     

    I'm unable to make changes to your account since you're a business (SME) subscriber. With your initial concern, I sent it over to our Enterprise department to address. For immediate tech support for business customers, please call 1-800-347-3272 so we can get you back online.

     

     

Liz's avatar
Liz
Moderator

 

Hi joep1016,

 

Thank you, this info helps. Let me look into removing that Express Repair service and that error you're seeing. I'll post back once I have any updates to share.

 

Your patience and understanding are much appreciated.

 

joep1016's avatar
joep1016
New Poster
8 years ago

Thanks for your help liz.  

But now I have another problem.  No internet or phone at all.   there was a small storm that popped up earlier.  nothing big, just a little wind and some light rain.  It was working this AM but when I tried to get in about 2 hours ago there was nothing.  I unplugged the modem and re connected to restart it.  all the lights came on except the system light and the transmit light.  I have had much bigger storms here and not had this problem.   I am hot spotting my phone to send you this message.  

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Hi joep1016,

     

    I'm unable to make changes to your account since you're a business (SME) subscriber. With your initial concern, I sent it over to our Enterprise department to address. For immediate tech support for business customers, please call 1-800-347-3272 so we can get you back online.

     

     

    • joep1016's avatar
      joep1016
      New Poster
      8 years ago
      Thanks I'll try that
    • Liz's avatar
      Liz
      Moderator
      8 years ago

      Good morning joep1016,

       

      I was just following up on your case and I'm glad to see in your account that your concerns, including your invoice concerns, were addressed last Friday when you called support. Do hang on to that business support number if you have additional questions. Thanks again for visiting the community!

       

      • joep1016's avatar
        joep1016
        New Poster
        8 years ago

        Made a recommendation to the person I was talking to on the phone but not sure how far they can take it.  the recommendation was that for business customers, they should tell you to call the business support # instead of the regular support #.  that caused me much frustration when I finally got someone and it was the wrong #.   

  • joep1016's avatar
    joep1016
    New Poster
    8 years ago

    Oh and By the way, I still can't view my bill or invouce from the myhughesnet page.  

    • Liz's avatar
      Liz
      Moderator
      8 years ago

      Hi joep1016,

       

      Welcome back and thank you for giving us your feedback. We're you ever able to view your invoices online? What I can do with your SME account is review your notes, and I see that in case 104522017, the notes indicate a SME agent walked you through http://customercare.myhughesnet.com and then you were able to view your invoices. If this is no longer the case, I would suggest trying the business support line again and reference that case:104522017

       

      • joep1016's avatar
        joep1016
        New Poster
        8 years ago

        Liz 

        I am able to view my bill using this  http://customercare.myhughesnet.com Link.  it's a pain in the butt having to log in again but I got there.  Guess What?  My bill went up again.  Please explain.