Forum Discussion
Why is my bill going up every month?
Have been a hughes net customer since October 2016. I have had lots of issues and lots of frustration getting them resolved. some issues I just gave up on till now. in the last 3 months my bill ha...
Hi joep1016,
I'm unable to make changes to your account since you're a business (SME) subscriber. With your initial concern, I sent it over to our Enterprise department to address. For immediate tech support for business customers, please call 1-800-347-3272 so we can get you back online.
I am not sure if Liz would be able to do anything about that with you being an SME customer... But would you mind sharing a picture that shows the concrete if it's readily visible? Installers are required to use a rather hefty amount of quick setting cement (mine used 3, 80 pound bags) in a rather deep and wide hole... How old is your install for reference for the community?
My install was last Oct and the hole was about as big around as the post hole diggers. i think he maybe put a half bag of concrete around it. Got it re installed yesterday and they mounted to the side of my building which is what I wanted the first installer to do. This installer took the pole and concrete with him so I can't take a picture of the concrete. he also told me tjey are required to put at least 120 Lbs around the pole. The hole is still there and not very deep either. I wear a size 10 shoe and the hole is not that wide. if you can picture that.
That definitely sounds like a sub par install to me. There should have been a lot more concrete, that's for sure. My original install was in 2004 and I think I would have to run into that pole with a Mack truck before it would move a millimeter. :)
Hopefully the new install on the building is nice and solid and should work the way it's intended.
