Forum Discussion

bc5989's avatar
bc5989
Freshman
6 years ago

Worst billing method and service I've ever had

I knew my bill was due on the 20th, so 3 days earlier I logged in to pay my bill, it said I had $0 balance. This morning I received a email that my bill was generated and to sign in to view or pay. N...
  • Amanda's avatar
    Amanda
    6 years ago

    Hi bc5989,

     

    Thank you for reaching out to us here. We are the office which receives the letters you mention, as our direct manager is Ellen, the same one you addressed above. I checked around the inbox and inquired with my coworkers, but we do not have a letter from you yet which means our corporate representatives have not had a chance to discuss this with you.

     

    All in all, the information you've already been provided is correct. We do not offer paperless billing without some kind of payment method on file and unfortunately there is not any kind of indefinite discount we can apply to cover the $5 if you want the paper bill but don't want to pay for it. We do have a new preference center area which you can use to adjust your notification settings, which if you have not seen, I suggest giving it a look to see if anything there would be helpful for you. Here is a short announcement on it: https://community.hughesnet.com/t5/About-the-Community/New-Notification-Options/m-p/110924/highlight/true#M1271

     

    Thanks,

    Amanda

GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago

bc5989 

 

The $1 is for an account check that's performed just prior to the payment transaction.  The $1 is on temporary hold by your financial institution, and that hold will drop off after a few days.  This will occur every time a payment is automatically charged or a manual payment is made.   

 

If you're having a speed issue with your service and you would like it addressed, please start a new topic in Tech Support.  

  • bc5989's avatar
    bc5989
    Freshman
    6 years ago

    I had expected a reply fromyou seeing that you seem to be a spokesperson for hughesnet. Forget the $1.00 charge, hopefully it will go away. I was expecting one of your cute replys, like I should sell my house and move where there is terestrial cabling, or you should of done more research. I should have checked into Viasat the only other nationwide provider that has faster speed and billing that from what I have been told is more in line with standard billing practices. As for speed, please use the speed test under support, write the numbers down,then go to measurement labs and try their speed test and compare numbers. I have the impression Hughesnet is fudging the latency out of the test. Measurement labs responder was actually a 150 miles closer and there dowload mbps is actually more inline with what I'm experiencing. I lived in Oman for 4 years 8 years ago and had satellite service there with zip for issues, billing, speed, service. I can see your reply now, "Well maybe you should sell your house and move back." If the job was still there i would consider it. Being an ex-pat pays a heck of a lot more than retirement. I have written my letters to  Ellen Martz Senior Director Customer Service, and CEO  Pradman Kaul. I will probebly cancel my service, and eat the $400 ETF which is better than paying $1320 on life of contract. But thanks for worrying about my $1.00.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      6 years ago

      "I should have checked into Viasat the only other nationwide provider that has faster speed"

       

      Faster speed! LOL

    • Amanda's avatar
      Amanda
      Moderator
      6 years ago

      Hi bc5989,

       

      Thank you for reaching out to us here. We are the office which receives the letters you mention, as our direct manager is Ellen, the same one you addressed above. I checked around the inbox and inquired with my coworkers, but we do not have a letter from you yet which means our corporate representatives have not had a chance to discuss this with you.

       

      All in all, the information you've already been provided is correct. We do not offer paperless billing without some kind of payment method on file and unfortunately there is not any kind of indefinite discount we can apply to cover the $5 if you want the paper bill but don't want to pay for it. We do have a new preference center area which you can use to adjust your notification settings, which if you have not seen, I suggest giving it a look to see if anything there would be helpful for you. Here is a short announcement on it: https://community.hughesnet.com/t5/About-the-Community/New-Notification-Options/m-p/110924/highlight/true#M1271

       

      Thanks,

      Amanda

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      6 years ago

      bc5989 

       

      Here's my reply.  It has two parts.

       

      1.  Do you always insult those who give an explanation regarding something you've complained about and advice regarding something you're evidently having an issue with?  

       

      2.  Don't bother answering part one.  I don't really care.  I reserve my concern, and my help, for those who don't insult me.  

      • bc5989's avatar
        bc5989
        Freshman
        6 years ago

        Sorry if I hurt your ego, that was not an insult, but constructive criticism to be more emphatic to customer frustration rather than venting your own frustration with quick witted responses that you have made. Sometimes it's best to step away form the keyboard, get some fresh air, and cool down before we respond.
        Several tornados that hit literally blew away the copper infrastucture in this area with a two to three week wait time to restore it completely. My cont
        racts nesessitate Internet access and hughesnet was fast to respond and get me back online, my kudo's to the installation tech. It worked for that time frame, and what I needed to accomplish, but I require more. It's hard to keep an ssh connection open with 700ms latency, thankfully that was not necessary during that period.
        I'm sure you have helped many on this forum and deserve a kudo for that.My apology for not wording my response to sound less critical, should of taken m
        y own advice, lol. As of this morning I am back on wire and will give it a few days to be sure all is well again. Maratsade's response would of been better served with perhaps test results between the two, rather than posting a childish response. Please see https://www.whistleout.com/Internet/Guides/viasat-vs-hughesnet