Forum Discussion
Worst internet service of all
This is neither a review site nor a complaints site; it's a solutions site to get help directly from the corporate reps, who can do a lot more for you than the phone reps.
Given your experience, you may want to work with the reps on this site to fix your issues -- if you work with them and the issue doesn't get fixed, you may have recourse. Otherwise, you will have to pay the fine. You may also want to read the subscriber agreement, which has a section that explains how to go about dispute resolution with the company. If all else fails, you can always go that route.
Recorded conversations are company property, and companies in general don't release them. That's not just Hughesnet, it's a thing with most companies, and it's legal.
Many people cannot "skip Hughesnet," as it's the only available broadband in many places. And for many people, it works.
Stick around and wait for a rep to reply to your post; work with them if you want to have a chance of getting what you want.
Your last line sounded quite threating. If I had the termination fee, but instead I feed my family. Nothing you said changes my mind or feelings. I know I will never do this mistake again with your product. With having ptsd, adhd, and major anxiety, it makes it even harder, but I know you don't care, just as long as your get your money. But one thing I do know is that my bill should not have been raised, I was told it wouldn't go up.
Thanks
It's very hard to convey tone with text, but I assure you there was no threat at all. I'm just a subscriber, and was just giving you some ideas as to what you could do. I do think it would be to your benefit to wait for a rep to reply to you, because they can actually help, but I'm not trying to tell you what to do -- that's only for you to decide. The reps will check your account and your system and discuss the situation with you. You will recognize the reps because they have the word "Moderator" next to their name.
s2now33,
Thanks for reaching out! I see this is your first post. Welcome to the Community! We'd love to look into the issues you've been experiencing. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached. Please let me know here once you've sent the PM.
https://community.hughesnet.com/users/Remy/102584
Thanks,
Remy
