Good or Bad, Service-Support-Billing
I have had Hughesnet since November. Other than the Big outage in early January, my service has been good.
Have not had to call for support yet.
Billing has been a bit confusing. The bill comes on 27th each month. I get paid on the last day of the month. It shows my balance is 0 but nothing has come out of my account, and it won't let me make a payment until I start getting the pop-up saying my bill is due. What's up with that?
And if I want to prepay for the Tokens I've purchased in current month negative on that too.
It seems like we should be able to pay anytime, even creating a credit balance before due date.
It just seems clunky and archaic.
Have you checked your Facebook page lately? Nothing but negative comments. Why no customer relations to address these? This concerns me as a relatively new customer.
I do realize some will complain if you hang them with a new rope.
My download speeds tonight 2-3-18 are 20.7 min, 37.7 max and 31.5 average.
Have not had to call for support yet.
Billing has been a bit confusing. The bill comes on 27th each month. I get paid on the last day of the month. It shows my balance is 0 but nothing has come out of my account, and it won't let me make a payment until I start getting the pop-up saying my bill is due. What's up with that?
And if I want to prepay for the Tokens I've purchased in current month negative on that too.
It seems like we should be able to pay anytime, even creating a credit balance before due date.
It just seems clunky and archaic.
Have you checked your Facebook page lately? Nothing but negative comments. Why no customer relations to address these? This concerns me as a relatively new customer.
I do realize some will complain if you hang them with a new rope.
My download speeds tonight 2-3-18 are 20.7 min, 37.7 max and 31.5 average.
