Forum Discussion

FuegoValley's avatar
FuegoValley
New Poster
4 years ago

How to support your customers

Hey Hughes "We are doing everything possible to make sure you stay connected in this challenging time." Net

 

Just got your email urging me to buy more tokens, because it's TOKEN MADNESS

 

Last time I was grabbing one because I can't load my trading platform without one (which I've been spending more time doing since my entire industry moved remote last year and my satellite services don't qualify for remote work period) I happened upon your very helpful and not-at-all-condescending article about "Working from Home Successfully with HughesNet"

 

I have a few thoughts.

 

Firstly, most workers and students do not get to choose which software they use. It is dictated by the employer or school. I'd assume you know this, being people who work, presumably, in a combination of office and remote positons. The software you have listed are easily the least demanded applications. So that is no way helpful to anyone.  (Frankly you're lucky if your employer will hire/remote you with satellite in the first place.) 

 

Secondly, and this is the big one... if you were honestly commited to supporting your customers, you would do the one simple, immediate thing that would change everyone's quality of life immeasurably: RAISE THE THROTTLED BACKGROUND UNLIMITED DATA BANDWIDTH.

 

EVEN JUST A LITTLE. JUST ANOTHER MB OR SO.  And LOTS OF THINGS START WORKING. Home office applications, VOIP services, any entertainment streamer besides Netflix... stop timing out with even a slight improvement in overal speed. Two people being able to browse the web at reasonable speeds at the same time should not be too much to ask for what we pay you.  

 

And don't say you can't! We know you can, because at the top of every month, your network splits open and TEARS IT UP when every. single. customer. you. have. gets their "DATA PACKAGE." We ALL get the same blazing speeds for like 2-3 days, and demand drops, as everyone runs out of data. 

 

You. Have. Spare. Capacity.

 

Do you want to support us? Do you want trading tickers to update accurately, email attachments to come through in a less-than-terrorizing amount of time? Do you think we deserve to watch Disney+, which works perfectly at 1.5M but will not connect below 1? Do you want HughesNEt to not be the reason one person keeps dropping Zoom meetings and has to say "Sorry, I'm on HughesNet satellite. "  

 

Or do you just want to sell us tokens? all day long? 

 

Yours, at least until the fiber allegedly gets here in Q3, 

Hostage #X

 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    The satellites have limited throughput, which is divided among the subscribers. HN cannot offer unlimited data, no matter how much we'd want them to do so.  Good luck in Q3 and enjoy your new ISP when the time comes.  Maybe there are other options in your area that you're not aware of. Couldn't hurt to check. 

    • FuegoValley's avatar
      FuegoValley
      New Poster
      4 years ago

      You didn't read it.

       

      I'm not asking for unlimited data. I'm asking for a slight increase in the throttled speed.

       

      They have capacity to offer much, much, better than that. Because they do. Every month. To everyone. 

       

      If every customer bought a token, right now, they could support it. 

       

      They can do better on the throttle speed. 

       

      • MarkJFine's avatar
        MarkJFine
        Professor
        4 years ago
        FuegoValley wrote:

        They have capacity to offer much, much, better than that. Because they do. Every month. To everyone. 

        Youre wrong, and wherever you got that information was wrong. If they had the capacity to do it, then people who were throttled would actually meet the maximum threshhold that is set - they're not.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    4 years ago
    FuegoValley wrote:

    RAISE THE THROTTLED BACKGROUND UNLIMITED DATA BANDWIDTH.

    The data caps aren't in place to make money.  They're in place to keep the system usable for everyone.  IOW, raising the cap would have the opposite effect you desire.  And unlimited... the world's worst ISP digital traffic jam in the making.  

     

    FuegoValley wrote:

    And don't say you can't! We know you can, because at the top of every month, your network splits open and TEARS IT UP when every. single. customer. you. have. gets their "DATA PACKAGE." We ALL get the same blazing speeds for like 2-3 days, and demand drops, as everyone runs out of data. 

    Utter nonsense.  At NO other time than when someone runs out of data does HughesNet throttle speeds.  People don't have higher speed when they have more data, nor do they when they have full data vs only a little left.  If you experienced this, it's nothing more than coincidence.  There is load levelling that happens all the time, but that has absolutely nothing to do with how much data someone has left.  It has to do with system LOAD.  

     

    FuegoValley wrote:

    You. Have. Spare. Capacity. 

    If.  They.  Had.  Spare.  Capacity.  They.  Added.  It.  A.  Long.  Time.  Ago.  When.  The.  Pandemic.  Related.  Traffic.  Increase.  Impacted.  The.  System.

     

    FuegoValley wrote:

    Do you want to support us? Do you want trading tickers to update accurately, email attachments to come through in a less-than-terrorizing amount of time? Do you think we deserve to watch Disney+, which works perfectly at 1.5M but will not connect below 1? Do you want HughesNet to not be the reason one person keeps dropping Zoom meetings and has to say "Sorry, I'm on HughesNet satellite. " 

    Do you want to keep complaining or instead learn about the service YOU signed up for and why it can't be compared to ground based services, nor be expected to be the same as them.

     

    YOU chose geostationary satellite internet service, whether out of what was available or because of where you live.  It didn't choose you.

  • FuegoValley's avatar
    FuegoValley
    New Poster
    4 years ago

    Anyone who feels like posting their list of things that DO ABSOLUTELY work with a token and either don't work at all or are hit-and-miss but would probably be fine with a wee increase without one, go for it.