Forum Discussion
Is Hughes Net going to sign the Keep Americans Connected Pledge?
The reason I am asking HughesNet to raise caps is because I am a new customer and I feel that I experienced a "bait and switch" sales pitch when I signed up. I was told that the middle plan would be sufficient for me, a single person who does not engage in gaming and uses very limited streaming. Within the first month, I exceeded my data plan! I inquired and was told that my bill (cost) would need to increase by 50% in order to jump to the next plan (which by the way is described as a "family" plan).
Now I am stuck with a 2 year contract for a plan that does not even meet my basic needs PRIOR to beginnning to work from home. Do I pay the extra money for the next plan? If I do, how do I know that this plan will be sufficient for my basic needs?
As usual, companies put profits before honesty. I thought HughesNet would be different. If you can buy an upgraded plan, then that means the satellite can provide more data. So, I ask again. Why won't HughesNet upgrade our data?
ddew wrote:The reason I am asking HughesNet to raise caps is because I am a new customer and I feel that I experienced a "bait and switch" sales pitch when I signed up. I was told that the middle plan would be sufficient for me, a single person who does not engage in gaming and uses very limited streaming. Within the first month, I exceeded my data plan! I inquired and was told that my bill (cost) would need to increase by 50% in order to jump to the next plan (which by the way is described as a "family" plan).
"Limited streaming" is a subjective statement. The reps can only make an educated guess on what may work for you.
I stream on a limited basis and perform regular internet based activities, like browsing, shopping, paying bills, email, social media, Youtube, etc. while keeping three Windows 10 Pro systems and a smart phone up to date and I rarely exceed my 20GB Gen5 monthly high speed data cap. On the few occasions that I did exceed that 20GB cap over the three years I've had this plan I knew I would and chose to, though I didn't have to.
Setting your connected devices up to use as little data as possible and prioritizing your online activities is crucial with a service that has a monthly cap.
