Forum Discussion

maratsade's avatar
maratsade
Distinguished Professor IV
4 years ago

Login timeout question

How long is the login timeout for the community? It  logs me out within minutes, when it used to take a lot longer to do so.  Has that changed?

  • Liz's avatar
    Liz
    4 years ago

    Good morning folks,

     

    Thank you for your patience on this, we've confirmed that the source of the latest logout behavior is also not on the community side, but now that's both sides saying it's not their issue. LOL At this point I can only venture a guess that when we fixed the previous logout issue to ensure customers were securely being logged out of the system, this came with other unexpected side effects. 

     

    I know from my experience, it changed too; when I'm signed into the community, but launch a community profile link from another site in a different tab, the community in that new tab is logged out (and logs me out from my initial logged in tab as well). And it only happens with community profiles. Weird.

     

    While this is a minor annoyance, as maratsade said, I wish we could've pinpointed what's going on. Of course, should anything change drastically, please let us know so we can tackle it.

     

    Thanks,

    Liz

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Hi maratsade,

     

    I noticed that too; seems to be a side-effect of whatever our folks did to address the logout issue. I'll see if someone knows the exact time.

     

    -Liz

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        4 years ago
        maratsade wrote:

        It's a very short time. :)

        Yep.  I tend to keep the Window open in the background while I'm doing other things and then refresh it to see if there's anything new now and again, especially now with my current 'no email notification' issue.  Now, nearly every time I do so, I have to sign back in.  It used to be hours.