Absolutly Disapointed

We tell people it's a tech support site because that's what it is. Sure, the general discussion area is not for tech support, but it's also not for ranting, as this site is not social media nor is it a complaints site. There are many sites that welcome ranting, and if ranting is what you want, go to one of those sites and rant away.  

You'd  serve your own interests better if instead of ranting you posted under tech support and worked with the HN reps on the site to see what's going on.  Were you misled during your sales call? They can pull the call and see whether the sales person set the proper expectations or not. If they didn't, you may get a break.  

Dialup speeds? Prove it.  Create an account at Testmy.net, run speed tests to show evidence that your speeds are like dialup.   

Ranting only gets you angry, and no amount of ranting will fix your system or get you off the hook with the penalties for breaking the contract. Why not be proactive and try to improve the service? For all you know it just needs tweaks (but keep in mind that it will never be like cable).  The reps on this site are very willing to help, and if you work with them, you may see other benefits as well.