If you already know that you're no longer in a contract, call them and ask them if you aren't. When they ask why you're asking, just say something alluding to the price getting high, and that will send them into action to keep you as a customer. They'll probably offer you a good discount, and maybe even more than one. :)
Not long after my last post my DirecTV experience became a nightmare. I have one more month of my $60 discount, but I doubt I'll be able to get it renewed due to being in a new contract. I was having a freezing issue with my Genie, so I called them to have it replaced. They told me all they could do was either replace it for $300, or upgrade me to the Genie II for free. I chose the latter, which is overkill, as why do I need a wireless system with one TV and the cable from the dish coming up right behind it? It was even more stupid, as I had to relocate the receiver so it was at least four feet from the Mini, as it's supposed to be that way. Anyway, the freezing was still there, and when I called about it I'm told that it's a known software issue. So, I was basically lied to, with them telling me that upgrading to the Genie II would fix the problem, with them knowing full well that it may not, and they did it in order to get me into a new contract. I really hate DirecTV right now. Instead of a just being honest and telling me about the software issue and recommending that I just wait, and perhaps giving me another discount until the problem was resolved, which is since has been, I was lied to and jerked around.
Pre AT&T DirecTV would have either just been honest about the issue, or they would have replaced my existing Genie for free to try to make me happy. Or, better yet, they wouldn't have released touchy software in the first place. They treated me like they valued my business and loyalty. I was very happy with them and would have recommended them to my family and friends, and I did. Not today. No way.
GabeU wrote:....................... I really hate DirecTV right now. Instead of a just being honest and telling me about the software issue and recommending that I just wait, and perhaps giving me another discount until the problem was resolved, which is since has been, I was lied to and jerked around.
I got rid of DirecTV about twelve years ago, way before AT&T, because of all their lies. In my case it was about the always in the future availabity of local channels, which never happened in the three years I was with them.
gaines_wright wrote:........ In my case it was about the always in the future availabity of local channels, which never happened in the three years I was with them.
I'm still wanting to put a 20' tall antenna on top of my house to try to clear the hill to my east. :smileyindifferent:
