Forum Discussion
Gen 5 Data Useage
For years we had an older HughesNet 15 GB plan and almost never ran out of data. "Upgraded" to Gen 5 30 GB plan and, over the past year, have exhausted the 30 GB with a week remaining in the cycle al...
If all you're doing is web related things and not streaming anything, yet you are still running out of data, something's chewing through your data. I have the 20GB plan and have never run out of data, nor did I ever run out when I had my Gen4 15GB plan.
These might help...
Thanks. Was familiar with most of what you suggested and had considered much of it. Unfortunately, none were revelatory.
What is most puzzling is that I travel regularly and often go days/weeks without even using the system. I had initally thought of the possibility of unauthorized use of the wi-fi but given that the house is in the VA countryside; my property is gated access; and the system is enabled with a complex password; unless a very bright hacker is hiking thru the woods surrounding the house, I've ruled that out as a possibility.:)
I'll continue to attempt to track it down as it's very annoying.
It's very unlikely that anyone's hacking in to your system. Most of the time when I see this kind of thing that's not even one of the thing that comes to mind, though it's always good to check, as you never know for sure until you do.
If you're using a Windows based computer try Glasswire. It will tell you everything that's using data on the computer it's installed on. It's free, too, though there is now a "trial period" of the premium version which reverts to the more restrictive, but still good enough, free version after ten or fifteen days. Make sure to also adjust the options, which are to the upper right of the usage circle graphs, to "Incoming & Outgoing" and "External". That way it's only measuring data that's coming into or going out of your computer and not things being transferred back and forth within itself.
Hi buddha6,
Prior to upgrading to gen5, did you have your own wireless router hooked up to your previous HughesNet equipment? I wonder if some devices are connecting to your HT2000W that may not have connected to your old service (automatically, at least).
~Amanda
Hi Amanda:
Thanks for your thoughts.
I've added a couple of Alexa enabled electric outlets, one wifi extender, and one Alexa Dot since changing over to GEN 5. I can't imagine they account for any significan data useage. The Dot and one of the electric outlets are in a guest bedroom almost never used.
I still can't account for the data useage.
I've used 14% of the Bonus Bites despite having not used the system but one time during that period.
Obviously something is consuming data but I can't reasonably account for the amount.
Best regards.
Hello Willow & 67010_NoService
I understand you are seeking assistance, however the original poster of this thread appears to have a different issue than what you have posted. Our recommendation if you want assistance is to please create a new thread for yourselves in the Tech Support category as GabeU advised above.
Thank you
Amanda
