Forum Discussion
HORRIBLE SERVICE
id like to start out by saying i only still have hughesnet because of the rediculous price it costs to end the contract. I signed up for service with hughesnet because of the lack of cable internet in...
You might benefit from learning about
- how satellite internet works
- the limitations of satellite internet and how it differs significantly from terrestrial internet (such as cable, fiber, DSL)
- how latency (both from the satellite and from the internet) affect satellite internet
- how congestion and traffic affect satellite internet
- how your own software, hardware, and configurations affect your service
- how you and your devices use data
- what false advertising actually is (this would show you that no, HN does not engage in it)
- how to have realistic expectations regarding what satellite internet can do
- what the subscriber agreement says, paying particular attention to the disclaimers
- that speed and performance are neither promised not guaranteed
- how little data you can use per day to avoid running out
- and so much more
I am not ignorant as to how satellite service works, nor am i trying to compare it to the speed of cable internet. I am stating that for company that boasts about its service, it has been nothing but horrible for me. And this is before my data cap and ok blue clear skys on a monday morning (for example). There should be no issues, yet there is, every day, no matter the time, no matter the weather.
"There should be no issues, yet there is, every day, no matter the time, no matter the weather."
This reveals that you need to learn more about the limitations of satellite. If you knew how it works and its limitations, you would not make this statement.
- Oh please do explain!
Because I didnt realize i was paying for a service that wasnt meant to work.Read the disclaimers included in the subscriber agreement and on the website. Speeds and performance are neither promised nor guaranteed, as they depend on way too many variables, including many that are on your side of the equation. You are paying for a service that works within certain (and somewhat limited) parameters. You seem to have unrealistic expectations for the service.
Since this is a tech support site, why don't you ask for tech support? Seems silly to pay all that money and not try to maximise your service. For all you know, your dish needs alignment, but if you don't ask for help, you will never find out. To ask for tech support, go to the tech support section, click on the blue button labeled "start a topic," and explain the issues you are experiencing.
