Forum Discussion

Freshman

5 years ago

HORRIBLE SERVICE

id like to start out by saying i only still have hughesnet because of the rediculous price it costs to end the contract. I signed up for service with hughesnet because of the lack of cable internet in...

Jrhill89

Freshman

5 years ago

Oh please do explain!
Because I didnt realize i was paying for a service that wasnt meant to work.

maratsade

Distinguished Professor IV

5 years ago

Read the disclaimers included in the subscriber agreement and on the website. Speeds and performance are neither promised nor guaranteed, as they depend on way too many variables, including many that are on your side of the equation. You are paying for a service that works within certain (and somewhat limited) parameters. You seem to have unrealistic expectations for the service.

Since this is a tech support site, why don't you ask for tech support? Seems silly to pay all that money and not try to maximise your service. For all you know, your dish needs alignment, but if you don't ask for help, you will never find out. To ask for tech support, go to the tech support section, click on the blue button labeled "start a topic," and explain the issues you are experiencing.

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I signed up for service with hughesnet because of the lack of cable internet in...","body@stringLength":"983","rawBody":"id like to start out by saying i only still have hughesnet because of the rediculous price it costs to end the contract. I signed up for service with hughesnet because of the lack of cable internet in my area. However, i have never dealt with such horrid service ij my life. I pay $95 a month for satellite internet (which btw is almost double other providers) , and i cant go one day without issues. I am constantly dealing with loading issues with my cellphone, netflix, amazon prime. Etc. And this is all before i reach my \"high speed\" cap. I was told to lower my resolution to the lowest setting for streaming shows. I thought I shouldn't have to do that, but at this point, just being able to watch is gonna have to do. Nope, that didnt change anything. The fact that i pay almost 100 dollars a month and i cant barely watch 1 tv show on netflix a night, is beyond rediculous. I would not recommend falling for this companies false advertisement or reviews. Its simply not true.","kudosSumWeight":3,"postTime":"2020-10-15T13:04:25.497-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:general discussion is not a support area","text":"general discussion is not a support area","time":"2018-09-10T13:02:20.678-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:128204_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7262},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:128204":{"__typename":"Conversation","id":"conversation:128204","solved":false,"topic":{"__ref":"ForumTopicMessage:message:128204"},"lastPostingActivityTime":"2020-10-28T18:07:19.952-04:00","lastPostTime":"2020-10-28T18:07:19.952-04:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:128204":{"__typename":"ModerationData","id":"moderation_data:128204","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:128204_1":{"__typename":"Revision","id":"revision:128204_1","lastEditTime":"2020-10-15T13:04:25.497-04:00"},"ForumReplyMessage:message:128210":{"__typename":"ForumReplyMessage","id":"message:128210","conversation":{"__ref":"Conversation:conversation:128204"},"author":{"__ref":"User:user:21490"},"revisionNum":1,"uid":128210,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:General"},"subject":"Re: HORRIBLE SERVICE","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:128210"},"parent":{"__ref":"ForumReplyMessage:message:128209"},"body":"

Since this is a tech support site, why don't you ask for tech support? Seems silly to pay all that money and not try to maximise your service. For all you know, your dish needs alignment, but if you don't ask for help, you will never find out. To ask for tech support, go to the tech support section, click on the blue button labeled \"start a topic,\" and explain the issues you are experiencing.

","body@stringLength":"834","rawBody":"

Since this is a tech support site, why don't you ask for tech support? Seems silly to pay all that money and not try to maximise your service. For all you know, your dish needs alignment, but if you don't ask for help, you will never find out. To ask for tech support, go to the tech support section, click on the blue button labeled \"start a topic,\" and explain the issues you are experiencing.

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Because I didnt realize i was paying for a service that wasnt meant to work.","body@stringLength":"103","rawBody":"Oh please do explain!
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And if you would have read. I did notify them of issues. 3 times. They tell me everything is good and to use lower resolution","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"177","kudosSumWeight":1,"postTime":"2020-10-15T17:07:15.855-04:00","lastPublishTime":"2020-10-15T17:07:15.855-04:00","metrics":{"__typename":"MessageMetrics","views":7050},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:General/message:128204/message:128211","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDEyODIxOCwxMjgyMTg","node":{"__ref":"ForumReplyMessage:message:128218"}}]},"editFrozen":false,"body@stringLength":"177","rawBody":"So its unrealistic of me to want to stream Netflix? And if you would have read. I did notify them of issues. 3 times. They tell me everything is good and to use lower resolution","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:128211_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:128218":{"__typename":"ModerationData","id":"moderation_data:128218","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:128218":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21490"},"id":"message:128218","revisionNum":1,"uid":128218,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:General"},"parent":{"__ref":"ForumReplyMessage:message:128211"},"conversation":{"__ref":"Conversation:conversation:128204"},"subject":"Re: HORRIBLE SERVICE","moderationData":{"__ref":"ModerationData:moderation_data:128218"},"body":"

I get it, you had an underwhelming customer service experience. You probably tried the phone reps, but you haven't tried here, with the corporate reps (higher tier, direct line to engineer dept., and more).

If you were willing to work with them and troubleshoot, you may find the cause for the rubbish Netflix experience: could be congestion, traffic, latency, Netflix issues with congestion/traffic/latency, could be a weak signal.... could be so many things that troubleshooting and diagnostics would be necessary, and you're in a tech support community with access to corporate reps and corporate engineers.

Why not give it a chance? If they can't help you, then you'd be where you are now, with a crappy Netflix experience. But what if they can help you?

Jrhill89 wrote:
So its unrealistic of me to want to stream Netflix? And if you would have read. I did notify them of issues. 3 times. They tell me everything is good and to use lower resolution

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Why not give it a chance? If they can't help you, then you'd be where you are now, with a crappy Netflix experience. But what if they can help you?

Jrhill89 wrote:
So its unrealistic of me to want to stream Netflix? And if you would have read. I did notify them of issues. 3 times. They tell me everything is good and to use lower resolution

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