Forum Discussion
Hughes would not cancel my account
My elderly father has past away. Before he died he gave me access to the Hughesnet account. All account details I have; I manage anything with his Hughenet service. On April 13, 2026 I called to cancel all services. I had an interaction with a phone "support" person that was very distressing and disturbing. He said I need to file a death certificate. I can't tell you how much time I have spent trying to download a document-- once the site was down, once it doesn't recognize the information-- instructs me to please call the number-- the same one where I was treated rudely. I don't need this on top of all the other stress over the loss. I GET NO HELP -- We notified Hughesnet we want to close this account on April 13, 2026. Period. What **bleep**.
1 Reply
What a mess. I suggest that you post your issue on the account and billing section. The corporate reps on this site can help you (they have more authority than the reps you talk to on the phone), but they won't respond in the General Discussion section. The reps are here M-F during business hours, but sometimes they may be here a bit later.
Best of luck to you, and I hope you get a resolution soon.
