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maratsade
Distinguished Professor IV
7 years ago

Interesting nuggets from the subscriber contract

13.1 WARRANTY DISCLAIMER. HUGHES DOES NOT OFFER ANY WARRANTY IN CONNECTION WITH THE SERVICE OR THE SUBSCRIBER EQUIPMENT. THE SERVICE IS MADE AVAILABLE ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHO...
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GabeU
Distinguished Professor IV
7 years ago
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We got VERY lucky during the 2003 Northeast Blackout.  We were one of the few areas that was not affected.  :)   There were folks less than three miles from here that had no power for nearly two days.  

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maratsade
Distinguished Professor IV
7 years ago
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Clearly services love you. ;)

 

GabeU wrote:

We got VERY lucky during the 2003 Northeast Blackout.  We were one of the few areas that was not affected.  :)   There were folks less than three miles from here that had no power for nearly two days.  

 

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HUGHES DOES NOT OFFER ANY WARRANTY IN CONNECTION WITH THE SERVICE OR THE SUBSCRIBER EQUIPMENT. THE SERVICE IS MADE AVAILABLE ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHO...","body@stringLength":"1305","rawBody":"

13.1 WARRANTY DISCLAIMER.

HUGHES DOES NOT OFFER ANY WARRANTY IN CONNECTION WITH THE SERVICE OR THE SUBSCRIBER EQUIPMENT. THE SERVICE IS MADE AVAILABLE ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. HUGHES EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR OPERATE AT ANY MINIMUM SPEED. YOU AGREE THAT YOUR USE OF THE SERVICE AND THE SUBSCRIBER EQUIPMENT, AND SUCH USE BY ANYONE USING YOUR ACCOUNT, IS AT YOUR SOLE RISK. NO ORAL ADVICE OR WRITTEN INFORMATION PROVIDED BY HUGHES, ITS EMPLOYEES, DEALERS, OR THE LIKE SHALL CREATE A WARRANTY.

 

Also, in section 13.2:

 

Without limiting the foregoing, Hughes shall not be responsible for: (a) any failure to transmit or store, or for any deletion of, any communication, message, email, or content transmitted through, sent to, or received by the Service or Hughes’ servers; or (b) any modification, suspension, interruption, or discontinuance of the Service.

","kudosSumWeight":0,"postTime":"2018-09-04T18:03:03.546-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:104402_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":12412},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:104402":{"__typename":"Conversation","id":"conversation:104402","solved":false,"topic":{"__ref":"ForumTopicMessage:message:104402"},"lastPostingActivityTime":"2018-09-13T19:21:05.879-04:00","lastPostTime":"2018-09-13T19:21:05.879-04:00","unreadReplyCount":37,"isSubscribed":false},"ModerationData:moderation_data:104402":{"__typename":"ModerationData","id":"moderation_data:104402","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:104402_1":{"__typename":"Revision","id":"revision:104402_1","lastEditTime":"2018-09-04T18:03:03.546-04:00"},"ForumReplyMessage:message:104429":{"__typename":"ForumReplyMessage","id":"message:104429","conversation":{"__ref":"Conversation:conversation:104402"},"author":{"__ref":"User:user:21490"},"revisionNum":1,"uid":104429,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:General"},"subject":"Re: Interesting nuggets from the subscriber contract","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:104429"},"parent":{"__ref":"ForumReplyMessage:message:104428"},"body":"

Clearly services love you. ;)

 

GabeU wrote:

We got VERY lucky during the 2003 Northeast Blackout.  We were one of the few areas that was not affected.  :)   There were folks less than three miles from here that had no power for nearly two days.  

 

","body@stringLength":"551","rawBody":"

Clearly services love you. ;)

 

 wrote:

We got VERY lucky during the 2003 Northeast Blackout.  We were one of the few areas that was not affected.  :)   There were folks less than three miles from here that had no power for nearly two days.  

 

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We got VERY lucky during the 2003 Northeast Blackout.  We were one of the few areas that was not affected.  :)   There were folks less than three miles from here that had no power for nearly two days.  

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We got VERY lucky during the 2003 Northeast Blackout.  We were one of the few areas that was not affected.  :)   There were folks less than three miles from here that had no power for nearly two days.  

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I've been happy with them too, and with their customer service, which improved considerably from what DirecWay had, which was a bit rough around the edges. :)  I've had nice customer service reps who have done what they can with the limited authority they have, and the community kicked things up a notch with expert help from fellow subscribers and from the HN team on here. 

 

Lately, and possibly because it's the holiday season and more people may be at home using a lot of data and causing congestion on the beam, I've had measured speeds of under 1Mbps at times (if Testmy.net is to be believed), and while some things are a bit slooooooooow (big downloads are a nope, for instance), normal browsing and email work pretty well.   

","body@stringLength":"780","rawBody":"

I've been happy with them too, and with their customer service, which improved considerably from what DirecWay had, which was a bit rough around the edges. :)  I've had nice customer service reps who have done what they can with the limited authority they have, and the community kicked things up a notch with expert help from fellow subscribers and from the HN team on here. 

 

Lately, and possibly because it's the holiday season and more people may be at home using a lot of data and causing congestion on the beam, I've had measured speeds of under 1Mbps at times (if Testmy.net is to be believed), and while some things are a bit slooooooooow (big downloads are a nope, for instance), normal browsing and email work pretty well.   

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Noticed it started going wonky last Tues/Weds. I'm guessing that either someone bought something new that's using a f-ton of data continuously, and/or it's someone new on 68/SDO that's doing that. Eventually that person's going to get throttled. If it takes 20 days to get throttled, we'll know it was the latter.


How I know it was last Tues/Weds: I had two 3GB macOS updates, an iOS update, a 3.5GB Xcode update, a whole bunch of apps, a mac Office update, and a Win10 update all in one day - and all of it was much slower and sinusoidal than normal - even at 3am.

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Noticed it started going wonky last Tues/Weds. I'm guessing that either someone bought something new that's using a f-ton of data continuously, and/or it's someone new on 68/SDO that's doing that. Eventually that person's going to get throttled. If it takes 20 days to get throttled, we'll know it was the latter.


How I know it was last Tues/Weds: I had two 3GB macOS updates, an iOS update, a 3.5GB Xcode update, a whole bunch of apps, a mac Office update, and a Win10 update all in one day - and all of it was much slower and sinusoidal than normal - even at 3am.

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Last night I tried to update the Mac with an OS update which was around 3.3 GB.  The Mac estimated the update would take 5 days (LOL), so I checked speeds and it was around 700 kbps (edit: that's almost 13 times faster than dialup, by the way).  This morning (around 8 am) the update went just fine, took about 10 minutes.  I also updated apps for a total of about 5 gigs, and they updated in 15 minutes.  Amazing. Must've hit just the right time. 

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Last night I tried to update the Mac with an OS update which was around 3.3 GB.  The Mac estimated the update would take 5 days (LOL), so I checked speeds and it was around 700 kbps (edit: that's almost 13 times faster than dialup, by the way).  This morning (around 8 am) the update went just fine, took about 10 minutes.  I also updated apps for a total of about 5 gigs, and they updated in 15 minutes.  Amazing. Must've hit just the right time. 

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