Forum Discussion

GailWasiskiMile's avatar
GailWasiskiMile
Sophomore
4 years ago

Poor mbps every night

Every night when I try to connect my Roku I have 0 mbps connection.   And most days if I have 1 mpbs I am lucky.  I am sick and tired of this crap internet..but again have no choice because of where ...
general discussion is not a support area
Slow speed
streaming
  • maratsade's avatar
    maratsade
    4 years ago

    Yikes. That's so frustrating, and since you get better speeds at other times, it sounds like it's just a whole bunch of people jumping on your beam at the same time and all wanting to stream something, thus overloading the system very rapidly.  Not sure anything can be done about that.... :(

maratsade's avatar
maratsade
Distinguished Professor IV

You had found a workaround by installing a router and it seemed to be working for you. I guess that didn't last long, or was there always a problem in the evening?

GailWasiskiMile's avatar
GailWasiskiMile
Sophomore
4 years ago

Yep. It worked ok for a while. Now this morning I am connected at 1 mbps.  How am I supposed to download..update..during free hours? For about a month..I would be connected at anywhere from 10 to 20 mbps..but not any longer.  Just very frustrated that it takes this much work to stream anything.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    Sympathies re the frustration. That's no fun at all. And sorry to hear your workaround stopped working. 

     

    Since some of this is a new issue, though, it might be worth your while to describe the issue in the tech support area -- maybe remote diagnostics from the mods might reveal something such as a misalignment or something like that? 

     

    Forgive the stupid question, but, have you rebooted everything?  Sometimes rebooting the modem puts you on a clearer channel and that improves things. 

    • GailWasiskiMile's avatar
      GailWasiskiMile
      Sophomore
      4 years ago

      I did reboot! Up to 12 mbps now! But around 5 pm..it goes back down to 0 :( 

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        4 years ago

        Yikes. That's so frustrating, and since you get better speeds at other times, it sounds like it's just a whole bunch of people jumping on your beam at the same time and all wanting to stream something, thus overloading the system very rapidly.  Not sure anything can be done about that.... :(