As of about 7 p.m. EDT this evening (08/18/18), I am not able to send any emails, as I am getting the message that the HughesNet SMTP server IP address is blacklisted. Is this one of those things wh...
My issue lasted at least 24 hours. During this time, both native WebMail, and my popped Outlook account were completely hosed. Then things righted themselves. I have no way of knowing what happened in the background.
MarkJFine, bless his heart, has been trying to report all the places where HughesNet is blocked or reported on spam lists. I hope someone at HughesNet will now look into this.
Thank you for inquiring. Now, if HughesNet would just stop all the spammers from using our addresses to produce spam....so we don't get on the bad lists....
Now, if HughesNet would just stop all the spammers from using our addresses to produce spam....so we don't get on the bad lists....
Pretty sure changing that softfail '?' to hardfail '-all' in the DNS SPF record might help to do that as long as all three smtp IPs I mentioned as well as 'a' and 'mx' are included.
Might be advantageous to employ DKIM if possible, but that may not be practical.
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server blacklisted?","id":"message:103699","entityType":"FORUM_TOPIC","eventPath":"category:HNSupport/community:ssqng67387board:General/message:103699","revisionNum":1,"repliesCount":13,"author":{"__ref":"User:user:23981"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:General"},"conversation":{"__ref":"Conversation:conversation:103699"},"readOnly":true,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:103699"},"body@stripHtml({\"truncateLength\":200})":" As of about 7 p.m. EDT this evening (08/18/18), I am not able to send any emails, as I am getting the message that the HughesNet SMTP server IP address is blacklisted. Is this one of those things wh...","body@stringLength":"393","rawBody":"
As of about 7 p.m. EDT this evening (08/18/18), I am not able to send any emails, as I am getting the message that the HughesNet SMTP server IP address is blacklisted. Is this one of those things where I have to wait 24 hours? I know that spam traffic has been terrible of late.
Any suggestions? Thanks!
Sukie in the Hudson Valley
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Now, if HughesNet would just stop all the spammers from using our addresses to produce spam....so we don't get on the bad lists....
Pretty sure changing that softfail '?' to hardfail '-all' in the DNS SPF record might help to do that as long as all three smtp IPs I mentioned as well as 'a' and 'mx' are included.
Might be advantageous to employ DKIM if possible, but that may not be practical.
","body@stringLength":"679","rawBody":"
wrote:
Now, if HughesNet would just stop all the spammers from using our addresses to produce spam....so we don't get on the bad lists....
Pretty sure changing that softfail '?' to hardfail '-all' in the DNS SPF record might help to do that as long as all three smtp IPs I mentioned as well as 'a' and 'mx' are included.
Might be advantageous to employ DKIM if possible, but that may not be practical.
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Dear Brooke,
Wow. 9 days to get a response?
My issue lasted at least 24 hours. During this time, both native WebMail, and my popped Outlook account were completely hosed. Then things righted themselves. I have no way of knowing what happened in the background.
MarkJFine, bless his heart, has been trying to report all the places where HughesNet is blocked or reported on spam lists. I hope someone at HughesNet will now look into this.
Thank you for inquiring. Now, if HughesNet would just stop all the spammers from using our addresses to produce spam....so we don't get on the bad lists....
","body@stringLength":"731","rawBody":"
Dear Brooke,
Wow. 9 days to get a response?
My issue lasted at least 24 hours. During this time, both native WebMail, and my popped Outlook account were completely hosed. Then things righted themselves. I have no way of knowing what happened in the background.
MarkJFine, bless his heart, has been trying to report all the places where HughesNet is blocked or reported on spam lists. I hope someone at HughesNet will now look into this.
Thank you for inquiring. Now, if HughesNet would just stop all the spammers from using our addresses to produce spam....so we don't get on the bad lists....
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internet loss Status Code 12.7.1 A transient problem has 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Intermittent internet loss Status Code 12.7.1 A transient problem has occurred","moderationData":{"__ref":"ModerationData:moderation_data:74687"},"body":"
Hi John,
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I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective.
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Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.
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I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective.
Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.
Well, no instances were observed since yesterday morning (3/24/17) when the engineering change was implemented. That's great. If this lasts today and tomorrow, I think we'll be able to say with a high degree of confidence that the engineering change has resolved the problem, and I'll be able to click on the \"resolved\" button before moving on to Gen5. Hopefully the other folks who have been reporting this problem will provide their feedback as well.
So far. so good !!
We are in an age of acceleration in technology, and I think we are often construing our experience upon the model of our experience with purely mechanical systems -- products like toasters and refrigerators. But when we stop for a moment to consider just what is going on with a system like Hughesnet, it's actually kind of breathtaking that it works at all, let alone as reliably as it does.
So problems in such a profoundly complex system are to be expected. What makes this into a viable commercial enterprise then is the ability of the human parts of the system to interact in recoginzing and correct problems when they occur, as they inevitabely will. And for me, as long as I can see that happening, it's far less important that it happens in the first place or that it isn't fixed instantly.
In working through this particular case, I've experienced a wide spectrum of responses ranging from the initial \"technical service\" phone responses \"we're sending you a new modem\" and \"we don't know what the problem is and we can't do anything to fix it\" and \"what do you want me to do - I'm not a technician. well can you transfer me to one? no, I'm afraid that won't be possible.\" to my last ditch decision to try posting the problem here on the Community and then finding out it was not just me and being fortunate enough to get Liz's attention.
In conclusion, we're all part of something that is quite complex, and a lot can go wrong, both in the technology and on the human side. We must give kudos to Hughesnet to operate a business within such as context !
Final report on this problem, first thing Monday morning. I'm keeping my fingers crossed.
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\"We are in an age of acceleration in technology, and I think we are often construing our experience upon the model of our experience with purely mechanical systems -- products like toasters and refrigerators. But when we stop for a moment to consider just what is going on with a system like Hughesnet, it's actually kind of breathtaking that it works at all, let alone as reliably as it does.\"
Yes, exactly! Well put.
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I'm happy to report zero incidents of the problem since the engineering change made Friday morning was announced. Since we had been seeing at least 2-3 per day prior, seeing none following the change is very strong evidence that the change has fixed the problem, and I have clicked on the \"accept as solution\".
Good timing as we are switching over to Gen5 this morning :) Thanks Liz and Hughesnet !
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That's wonderful to hear, John! Thank you for taking the time to post in the community and to share your thoughts, it's good to see. I'm glad to have helped, please don't be a stranger.
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That's wonderful to hear, John! Thank you for taking the time to post in the community and to share your thoughts, it's good to see. I'm glad to have helped, please don't be a stranger.
This was my first time interacting with the community in conection with a problem, and I'll definitely visit it regularly; looks to be a great place to learn.
Gen5 is good so far. With TestMy.net we're seeing 20 Gbps download and 1.4 Gbps upload, a significant improvement versus Gen4. Thanks again, Liz.
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