Forum Discussion
Can’t connect to Apple Maps server
About a week ago, on multiple devices running old and new MacOS and current iOS, Apple Maps stopped being able to pull up directions and provide addresses when connected to our Hughesnet router. None of the devices had been updated at the time it stopped working. Nothing is searchable in Maps (“No matching places found”), and trying to get directions results in “A route can’t be shown because of a problem connecting to the server”. Devices and Hughesnet router have been reset several times and one iPhone’s location and privacy settings were reset with no change. I’ve attempted multiple times to factory reset the HT3000W router, but haven’t been able to figure that one out. I turned off firewall and QoS settings with no change. There’s no port mapping or other unusual settings. Searching hasn’t found anything useful.
First and foremost, don't try to perform a factory reset unless instructed to by a rep or tech, as that can cause far more problems than solutions.
When you power cycle the modem, make sure to do it in the right order, as if the cause is a corrupted DNS it could still be held in the network.
First, unplug the modem. Then, shut down every device that uses your HughesNet. They have to actually be shut down, as being in standby can still retain DNS info. If you have a satellite TV receiver that is connected to HughesNet, you'll have to unplug it, as when they're off they're actually in standby and still connected. I know that's a pain, but it's the only way. After you're absolutely sure that nothing is still on that uses HughesNet, and after it's been a minute or two since unplugging the HughesNet modem, plug the modem back in. Then wait a few minutes to ensure it's fully back up. Then, if you use a separate router, turn that back on (or plug it back in), and then wait a few minutes again. Then turn your devices back on/plug them in.
Again, doing this will ensure that all DNS entries are purged and nothing is retained on the network. All will be fresh, so to speak. Then try the Apple maps again.
It's not a guarantee that this will fix the problem, but it's one possible cause that will be eliminated.
Hopefully you'll hear from one of the reps tomorrow, as they aren't on during the weekends.
4 Replies
First and foremost, don't try to perform a factory reset unless instructed to by a rep or tech, as that can cause far more problems than solutions.
When you power cycle the modem, make sure to do it in the right order, as if the cause is a corrupted DNS it could still be held in the network.
First, unplug the modem. Then, shut down every device that uses your HughesNet. They have to actually be shut down, as being in standby can still retain DNS info. If you have a satellite TV receiver that is connected to HughesNet, you'll have to unplug it, as when they're off they're actually in standby and still connected. I know that's a pain, but it's the only way. After you're absolutely sure that nothing is still on that uses HughesNet, and after it's been a minute or two since unplugging the HughesNet modem, plug the modem back in. Then wait a few minutes to ensure it's fully back up. Then, if you use a separate router, turn that back on (or plug it back in), and then wait a few minutes again. Then turn your devices back on/plug them in.
Again, doing this will ensure that all DNS entries are purged and nothing is retained on the network. All will be fresh, so to speak. Then try the Apple maps again.
It's not a guarantee that this will fix the problem, but it's one possible cause that will be eliminated.
Hopefully you'll hear from one of the reps tomorrow, as they aren't on during the weekends.
Thank you for the thorough response! I’ll try your remedy next if a rep hasn’t answered by the time I get the chance. I did try changing the DNS servers on the modem/router a few days ago. Side note: I also have a Hughesnet extender that I haven’t reset (just thought about that).
Buffalogreen,
Thank you for reaching out! It seems this is your first post. Welcome to the Community! I'd start by recommending following the steps GabeU laid out, as these are the same steps we'd start by recommending. Please let us know once you've performed these troubleshooting steps, and if they've solved your Apple Maps issue. If not, please send a private message to the link below, with your account number or the phone number attached to it.
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Thanks,
Remy
