Forum Discussion

Jimjumper's avatar
Jimjumper
Sophomore
8 years ago

E-mail server down?

I can't seem to consistently receive e-mail. I've been with a tech and they will reset the server and I get 1 download of mail and then, after multiple attempts, again about 4 hours later. It's been 8 hours since the last time I was able to receive mail. Diagnostics indicates that the Hughes server is down. How would I confirm that?

Performance
  • Jimjumper's avatar
    Jimjumper
    8 years ago

    I turned the "SSL" boxes off on both the SMTP and POP servers and got mail right away. It appears to be working as it should now. I am going to go check what "SSL" is. :)

  • MarkJFine's avatar
    MarkJFine
    Professor
    8 years ago

    I've been receiving mail with no problem.

    How are you accessing it, via webmail or through an email client?

     

    If you're using an email client, recommend the following POP settings:
    username: <use entire user name including '@hughes.net'>

    password: <your password>

    incoming server: mail.hughes.net, port 110

    outgoing server: smtp.hughes.net, port 587 (changed from 25, 'cause that's not supposed to work)

    I don't recommend using SSL for either connection, since it can be flakey.

     

    Hope this helps.

    • Jimjumper's avatar
      Jimjumper
      Sophomore
      8 years ago

      I've received e-mail with the same settings over 3 different devices for over a year and then this problem occurred, so I doubt that it's my settings unless Hughes changed their server settings. It's just so frustrating tha I have to go through all the hoops without knowing if the problem is Hughes server. Is there a way to discover whether the Hughes server is on-line and functioning properly before spending an hour wasting time with things that aren't the problem?

      • MarkJFine's avatar
        MarkJFine
        Professor
        8 years ago

        I guarantee it's on line. I have a mail widget on my mac that pings it for new messages every 5 minutes. It usually gripes at me if it can't connect and hasn't done so in weeks.