Forum Discussion

Janeenlh's avatar
Janeenlh
Freshman
6 years ago

So much disappointment

I have read everything I can on Satellite internet regarding latency, bandwidth, etc... My disappointment stems from the lack of honesty and clarity with Hughsnet and thier service. Yes, I should hav...
general discussion is not a support area
dbradley0102's avatar
dbradley0102
New Poster
6 years ago
I agree with you... I live in a remote area and their product was the only one available. There sales first told me the system only used 2 watts which I considered good since all I do is run solar power here. Well it doesn't, it draws 75 watts and pulls the batteries down. I must use it only when I have the generator running. I am used to bad WIFI since I ran hotels for a lot of years but this is horrible. I do web design for real time sites for extra income other than my SS. I have lost 2 contracts because of not able to get sites applications done on a timely manner. A total of 9K dollars lost this year alone. I would never recommend this product or service to anyone!!! for the monthly cost and the service provided is not proportionate. I cant even watch You tube with any enjoyment !!
  • MarkJFine's avatar
    MarkJFine
    Professor
    6 years ago

    dbradley0102 

    1. Are you certain the sales person didn't give you the transmit power of the transceiver in the dish?

    2. If this was a firm requirement for you and you feel the sales person misled you, you can request your sales call to be reviewed.

    3. Otherwise, if you're just here to gripe, you're in the wrong place and you posted on someone else's 'support ticket' to do so. If you want to gripe and/or pile on to someone else's gripe, take it to social media, that's not what this site is for.

    • dbradley0102's avatar
      dbradley0102
      New Poster
      6 years ago
      2. If this was a firm requirement for you and you feel the sales person misled you, you can request your sales call to be reviewed. Then Please review it .. as I said, I asked how much power does the system pull since I only run solar power and the sales person said it only draws 2Watts!!!!
      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        6 years ago

        If your sales call is less than 6 months, it can be pulled to verified who said what. If you'd like your sales call reviewed, go to the Tech Support section, click on "start a topic," and post a request to have this done.  

         

        Like MarkJFine said, this is not a gripe site. For griping you need to head elsewhere. 

         

        dbradley0102 wrote:
        2. If this was a firm requirement for you and you feel the sales person misled you, you can request your sales call to be reviewed. Then Please review it .. as I said, I asked how much power does the system pull since I only run solar power and the sales person said it only draws 2Watts!!!!