Tech support in Rural AK nonexistent
When I had equipment problems with my HN7000S I had to work on the equipment myself due to the techs not wanting to come out here because of the cost of travel. I eventually got my connection back up...
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Yikes. I hope the situation gets resolved soon.
Yes but, it doesn't look like it'll be resolved by HughesNet. All this wouldn't have happened if only the installer had listened to the postmaster in the first place.
"3/8 I'm just going to tell it how it is, no more keeping quiet. This is week 4 with no internet connection. Hugh's net has nothing but false hope for us with their broken promises of saying they're coming out here. People who have them as their provider have also told me they have done nothing to help them. I am in the process of talking to my supervisor to switch to a different company. This is so unreal and so wrong on every level. And this is all happening in 2022. Lol."
I wonder if HughesNet will slap them with an early cancellation fee if they go with another company.
Are there any other options for them in AK?
Currently, there's just one other option, UUI internet. Later, there'll be a few more (spacex, telesat and one web) with better bandwidth than either of the current options that I will switch to whenever they go online here. We'll just have to see whether they'll have better support than what HughesNet is currently providing to it's rural AK customers.
Good morning folks,
Thank you for bringing this up, I'm also disheartened to read about this situation. It's not typically an account type that we can assist with, but we've escalated this up a few levels and now have a VP from the appropriate department looking into this.
-Liz
How awful. The (sub)contractor should foot the bill of sending out another tech to properly install the dish where it should have been in the first place. But at this point priority number one should be getting someone out there to fix the problem regardless. 🙁
Thank you, Liz.
An update from the postal worker."**UPDATE***Hugh's net has finally planned to come on Monday 3/21/22 for the Post Office! Finger's crossedRight now, all I can sell is stamped envelopes and must be exact change. Hopefully we'll be back up next week!!"
Hopefully this time they'll keep their word on coming out here.
Glad to hear this. I'd love to hear how it goes next week.
-Liz
